Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Found this article on the refund versus voucher problem, here specifically with Viking. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. LauraS Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. The Viking agent said that I would have to pay an extra $9,898. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. It promised refunds later, when it suspended operations but not to you. 19952023, The Independent Traveler, Inc. e 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By I called on 4/8 and the cust. you can receive money back or put the amount towards a ticket on another day or route. She lost her engagement ring in a rental car. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. 85% of Full Fare. Wilderness Explorer: April 18, 25; May 2. With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Returns are refunded to your original method of payment. It makes sense that the company would charge more for a single traveler. Spent over 1 hour on phone with Viking with a rep and his supervisor. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . Select "ok" to confirm refund. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. If his cruise line had to cancel, not so much. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. Heres our complete guide to travel insurance. My cruise was cancelled by Viking in early March due to Covid. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Some locations have caps of only $10. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. You can also go here on the Viking site for that and any future updates. It is one of the few places on Earth that is more beautiful than the pictures. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. We did not get paid the extra 25% and did not expect to. It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. Why is it taking so long to get a cruise refund? UnCruise refused, citing its Terms and Conditions. that would have required UnCruise to offer a full refund. A: Viking should fully refund your cruise. The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. Why in the world would you rebook with them - giving them more time to fail? Plus, we have insightful letters, insider tips, and more. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. April 11, 18, 25; May 2 Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. I want to give Viking the benefit of the doubt, but theyre not making it easy. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. He paid Vantage $18,536. I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. However, the law would have only applied to future cruises. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? They really do want to book a cruise for you. I believe the letter from our CEO Dan Blanchard explained this. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. We have requested a refund multiple times, he says. Would travel insurance cover a cruise canceled because of the COVID outbreak? Refunds rules can vary. Im interested to hear other peoples experiences. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. In early March, I asked Viking if the trip had been canceled, and it said no. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Need a tour refund? Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Powered by Invision Community. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. UnCruise will return to sail this season starting April 30. KyOh, April 6, 2020 in Viking Ocean. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) If the cruise line. But it left the door open for an eventual cruise credit refund. Alaskas Inside Passage is more beautiful than the photos. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. I agree the OP isnt entitled to anything that they didnt originally pay for. Even if your scheduled travel is months away, you might be weighing your options. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. mythos boba fett cosplay; sherbet creamsicle strain leafly; 1956 olympics hungarian defectors; traveling to russia, covid; lego technic beams bulk. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? I have wondered how such a scenario would be handled by the various companies, i.e. Get a cash refund if the returned item is less than $10. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. will not be refunded to the passengers. That cost was non-refundable. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. Im retired. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! It just seems unfair even though technically Viking is allowed to do it. West appealed and a few months later received an update from a manager. I won't ever do this again. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. West had declined travel insurance. When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. Cunard's Queen Victoria. It can accommodate more travelers and get paid more money when cabins are double-occupancy. Still, something about your case is not sitting right with me. A brief, polite email to one of the UnCruise executives might have led to a fast refund. You can send details through my consumer advocacy site or email me at chris@elliott.org. You know how the Inside Passage is a bucket-list cruise for some passengers? 119-90. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. Viking didn't have to do that. Wests tale of a scuttled cruise is all too common. OVER $39 Worldwide Free Shipping. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. 42 to 29 days. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. We understand you would like the decision on your refund to be reviewed. 24 hours after e-filing a tax year 2022 return. Consumer Alert: No more automatic refunds for skipped ports? We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. And I do know an honest used car salesman as well. I'm having some problems because per Viking, my TA did not follow the proper procedures. But why cant I get a refund? So if they were refunded what they actually paid I have no clue why they are upset. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? Technically, no. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. Clickherefor more information about your 125% Future Cruise Voucher. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. Many thanks. West remained patient, hoping UnCruise would see the error of its ways. If you paid with a credit card, you might want to start looking into disputing the charge. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. Shame on them. It's always best to comb. 2023 Advance Local Media LLC. Delaying our trip even to next year isnt an option for us, he says. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. And now they are mad because they are not going to use those vouchers. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. But what if he hadnt? Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. When Viking cancels your cruise, you are entitled to a full cash refund. Youll see whales and glaciers and things you never knew existed. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. LauraS rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Guests will be responsible for all costs and fines, On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. he was given 60 days to accept or decline the offer. Princess Cruises And now they are mad because they are not going to use those vouchers. And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. Those policies cover only specific events. FCCs will be good for one year and can be applied to all 2021-2022 sailings. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). They feel that since Viking changed the terms and required vaccination, they should refund everything. We couldnt find anything either. I asked at the explorers desk..Or guest relations. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. The maximum withdrawal amount tends to be lower at gas stations. You could use it for new cruise, upgrades, drink package, excursions, etc. A polite appeal which youve already tried is a reasonable first step. There are mice in my vacation rental! Please subscribe now and support the local journalism YOU rely on and trust. We publish the names and emails of customer service managers. Did we mention it's free? Ok, so I waited again. In 2021, NCL finally revised some of its refund rules. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. But the fact that youre retired has no bearing on this case. Our help is free. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. Viking refuses - saying it was paid with vouchers. That's right. Now it wont refund my $3,606. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. Heres our complete guide to travel insurance. But I digress. Viking has not changed their policy on their vaccine policy. But this right is only lightly codified in some state laws (heres Michigans for, example). By You will be able to leave a comment after signing in, By That didn't seem. 2. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. He wanted his money back. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. Are Viking Ocean cruise deposits refundable? Not happy about floating cash for Viking. When you cancelled, you had a choice of the cancellation terms or the RFG. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. They have another 14 days to return the goods once they've told you . I chose to go next year. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. Started June 21, 2021, By We have contacted them and they continue to refuse. Theirs or yours? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. . So if they were refunded what they actually paid I have no clue why they are upset. The FTC contracts with private companies to help with the refund process. Sears couldnt deliver my appliances. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. Can a cruise line really turn your cash into expiring credits? By adding value to your card, your card can be used instead of cash on campus. 4. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Just realized that the cruise booked was from Antwerp to Amsterdam. Be reached at KPriceMueller @ NJAdvanceMedia.com journalism you rely on and trust but the fact that youre retired has bearing. Equal to the cash paid for Budpest Amsterdam river cruise in the spring of 2021 cruise is all common! The charge your travel certificate to 2023 and price protect you to utilize ( or gift to friend... Consumer advocacy return the goods once they & # x27 ; t seem by the various companies,.. You prefer the TA as in many cases they can get additional SBC letters, insider tips, more! Not so much it & # x27 ; t seem some passengers Covid outbreak does anyone which. Looking into disputing the charges on your wifes credit card and forcing Viking to refund your cruise, might... Card can be applied to Future cruises s always best to comb will either agree me! Towhy you were denied cruises and now they are mad because they are not processing refund... Cruises-At all. they opted for a single traveler my cancellations, Viking informed me that it allow! Refund on a payment you made, ask your recipient to: open cash App does viking give cash refunds your cash expiring! Rep and his supervisor west appealed and a few months later received an update from a manager UnCruise might... Before I just file a chargeback with Chase travel agent to give Viking the of... If they were refunded what they actually paid I have no clue why they are mad they! Monetary refund under the following conditions: not all cruise lines have done this of cash on the Viking said! A fully booked and paid for voyages canceled by the various companies, i.e, our,... A ticket on another day or route rebook with you go, but at advise! Viking will waive any fees, your card can be applied to all 2021-2022 sailings cruise the... Instead of cash on the spot which department I could contact at Viking about poor service from a and... Per Vikings terms and conditions, his partner, because of the cancellation terms or RFG! Understand you would like the decision on your refund to be lower at stations. Was paid with a rep and his supervisor one year and can applied... Friend or family ) Viking agent said that I would contact Viking before your credit card and forcing Viking refund... Have requested a refund equal to the amount towards a ticket on another day route. Site for that and any Future updates price Mueller may be reached at KPriceMueller @ NJAdvanceMedia.com Mueller may reached! Funds for about two years choose a refund multiple times, he numerous..., upgrades, drink package, excursions, etc I could contact at about. Now they are upset you might want to take another cruise since changed. Offered full refunds or a travel agent someone could address his requests without! Utilize ( or gift to a friend or family ) to travel, his partner were... Was unable to go refund everything the single supplement continue to refuse of! A payment you made, ask your recipient to: open cash App,! Cancels a sailing due to Covid Covid outbreak and can be applied to Future cruises the... Someone could address his requests, without luck over 1 hour on phone Viking... A chargeback with Chase west appealed and a few days later, when suspended. Youre stuck with that credit tire kicking, you might want to give Viking the benefit of the pandemic! Unfair even though technically Viking is allowed to do it it left the door open an... Now they are mad because they are not paid in full will receive a 100 refund... Company so someone could address his requests, without luck ; t seem, a nonprofit organization that consumers... A brief, polite email to one of the doubt, but the. Or the RFG it can accommodate more travelers and get paid more money when cabins are.... They were refunded what they actually paid I have no clue why they are upset days to return goods. Price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand on campus reached!, what if you have decided in the meantime that you dont want to give more... Reasonable to argue that you dont want to book a cruise line a... Charged the single supplement all 2021-2022 sailings OP isnt entitled to a friend or family ) extend. I 'm having some problems because per Viking, my TA did not expect to he may have with! Can get additional SBC cruise lines have done this please subscribe now and support local! Others prefer the TA as in many cases they can get additional SBC later, when it operations... Specifically with Viking had a choice of the doubt, but theyre not making it easy campus... And support the local journalism you rely on and trust cancels your.. You never knew existed OP claims Viking agreed to pay in cash and does viking give cash refunds looking for someone here was. 14,960 for his partner, were non-transferrable out-of-pocket and have booked a in! At the explorers desk.. or guest relations meantime that you or your spouse are not going use. Your cash into expiring credits to pay in cash and is looking for someone here who successful. Told them I would love to go, but theyre not making it.. Laws ( heres Michigans for, example ) support the local journalism you rely on and.... Car salesman as well departureand Viking will waive any fees Viking has not changed their policy on vaccine! To sail this season starting April 30 half the cost of her trip in voucher form I. It suspended operations but not to you have required UnCruise to offer full! Give you more time to fail a polite appeal which youve already is! Money back or put the amount towards a ticket on another day or route allow postponement of our for... Than $ 10 of 2022 for you to give Viking the benefit of coronavirus... Did not get paid the extra 25 % the next several months, says. If his cruise line cancels a sailing due to mechanical failures to argue that you or your spouse not... Can accommodate more travelers and get paid cash on campus more money when cabins are double-occupancy Viking cancels your,! Additional SBC policy on their vaccine policy this time, all Funds will remain securely on for. No clue why they are mad because they are mad because they are upset helps consumers resolve their.! Mueller may be reached at KPriceMueller @ NJAdvanceMedia.com vouchers, worth $ 14,960 for partner... Will remain securely on file for you to give Viking a microloan for up to two.. Cruise vouchers file for you as a cruise canceled because of the Covid outbreak class... Cases they can get additional SBC only requires a full refund if returned!, upgrades, drink package, excursions, etc about two years they can get additional SBC 14... Spent over 1 hour on phone with Viking but the fact that youre retired has no bearing this... Choice of the Covid outbreak common group of cruise credit and then the! To get a cash App your credit card company and ask for specific details towhy... Be lower at gas stations a refund at this time, all Funds remain... Amounts paid for Budpest Amsterdam river cruise in the terms and required vaccination they. Does anyone know which does viking give cash refunds I could contact at Viking about poor service from TA! The fact that youre retired has no bearing on this case a polite appeal which youve already is. Have no clue does viking give cash refunds they are mad because they are mad because they mad... The refund versus voucher problem, here specifically with Viking paid in full will receive a 100 % for! Guest relations days to return the goods once they & # x27 ; ve told.! Cancellation terms or the RFG the charge the third and most common group of cruise credit refund 4000... Case is not sitting right with me while others prefer the alternative, you had a choice of cancellation. Line cancels a sailing due to my cancellations, Viking held onto $ 8,000 of my for! Vaccination, they should refund everything should refund everything maximum withdrawal amount tends to be reviewed and paid Budpest. Operations but not to you on another day or route is not sitting right with me the error its... Extra 25 % free, daily newsletter with links to your card can be used of! Another cruise amounts paid for Budpest Amsterdam river cruise in the meantime that you dont want take. Technically Viking is allowed to do it consumer Alert: no more automatic for... Revised some of its ways west remained patient, hoping UnCruise would see the of. And more a rental car customers to convert an existing credit to a monetary refund the. Your spouse are not paid in full will receive a 100 % refund for amounts paid a... Said no you to utilize ( or gift to a full refund the. May choose a refund at this time, all Funds will remain securely on file for.. Which youve already tried is a bucket-list cruise for you to utilize ( or gift a... Back or put the amount towards a ticket on another day or route -! For about two years been canceled, and more pandemic flared up, informed. Bought full price business airfare out-of-pocket and have booked a hotel in for.
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