What you should say during the PIP assessment. The PIP survey was conducted between 14th July 2nd August 2020 with new and repeat claimants who had taken part in a telephone assessment for PIP between April and May 2020. Only 19 per cent would be predicted to still opt for face-to-face. Those who said they prefer telephone assessments were also more likely to be satisfied with the assessment (94 per cent, compared to 49 per cent of those who prefer face-to-face assessments). This analysis uses an iterative approach to build an understanding of the data. Additionally, claimants who did not report mental health conditions were more likely to agree that the assessor listened to them and understood them (81 per cent) than those with mental health conditions (74 per cent). However, none of the selected variables were statistically significant in predicting preference for a video assessment. We also use cookies set by other sites to help us deliver content from their services. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Over nine in ten (93 per cent of) claimants were satisfied that the assessor called on time and 98 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. Over four in five (83 per cent of) claimants experienced no technical difficulties during the call. As noted previously, some of this latter group may have received a decision on their assessment by the time of the survey interview. Remaining answers covered a wide range of preferences about the length and conduct of the assessment as well as the mode of conducting the assessment (see Figure 28 below). The health professional will use this time to listen to you about some aspects of your condition when you are engaging in daily activities in life. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. This kind of assessment is done by Atos or Capita based on your location in the country. Those who had their PIP claim awarded and those with an unknown outcome were more likely to agree that they were able to explain how their condition affects them than those who had their claim disallowed (87 per cent and 81 per cent respectively, compared to 58 per cent). Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Try not to just yes or no to the questions. Either before or after your assessment, you should ask the receptionist at the assessment centre for a travel expenses claim form and pre-paid self-addressed envelope. Nearly four in ten of those who were dissatisfied (38 per cent) described issues with the assessors behaviour such as not appearing to listen, understand or care about the claimants condition. Do be advised that the 'DWP' call handlers are not PIP advisers. Atos and Capita are obligated to administer PIP medical assessments with questions on mental health to people who are applying for this benefit program. They do send out text messages for appointments yes. In total, three quarters of PIP claimants (75 per cent) and 94 per cent of those undergoing WCA were satisfied with how the telephone assessment was conducted. you can't plan a route to an unfamiliar place yourself. Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). Those who changed their preference to video call tended to have previously opted for telephone assessments or had no preference. Reasons given for not being comfortable with a video assessment included a general dislike of video calls; not knowing how to use the technology; feeling nervous or anxious about video calls and not wanting to be on camera. Older claimants were more comfortable (82 per cent of those aged 55 or older) than younger claimants (72 per cent of those aged under 35). Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. Seventy per cent felt that no further information was necessary, although one in five (21 per cent) would have liked more information about what was going to be covered in the assessment. Claimants placed in the LCWRA group were more aware (68 per cent) than those who were awaiting further assessment (56 per cent). While their predicted probability of favouring a face-to-face assessment did decrease slightly when the video option was added, they still had a 64 per cent probability of choosing a face-to-face assessment. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. The assessment looks at individuals ability to carry out everyday activities. You are most welcome to join today! This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. No other variable was a significant predictor of a claimant preferring either a telephone or a face-to-face assessment when added to these models. Almost two thirds (63 per cent) said that they had used video calls at least once. This is why you should say directly to the health professional what you constantly feel about your condition. This analysis focussed on the same five variables (namely, assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions) to establish which are good predictors of claimants channel preference. All face to face assessments have been suspended for at least 3 months. Previous experience of face-to-face assessments did not have a significant effect on the likelihood of preferring a telephone or video assessment. Nearly one in eight (13 per cent) expressed a preference for video assessments, while 7 per cent had no preference. Where can I get support for my mental health? Having a mental health problem can be expensive. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Ask if you can make an audio recording of the assessment. When asked, 56 per cent of claimants said they would feel comfortable with having a video assessment in the future. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. Nearly all (98 per cent) either agreed or strongly agreed that the assessor explained clearly at the beginning what would happen during the call, and 97 per cent agreed or strongly agreed that the assessor listened to me and made sure they understood what I was saying. Prepare adequately with our free PIP assessment tips guide. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Claimants were then asked whether, if they had a choice of all three channels, they would prefer a video, face-to-face or telephone assessment. Around one in four felt that it was not possible to explain their condition over the telephone (28 per cent) or were too time limited (23 per cent). The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. Again, claimants who went on to say they preferred face-to-face assessments compared to telephone and those not placed in the LCWRA group were less likely to agree that they were able to explain how their condition affects them (86 per cent and 91 per cent respectively). PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. Claimants were asked to rate how comfortable they felt sharing information about their health condition or disability over the telephone. Women were also more likely than men to say they would feel nervous (22 per cent compared to 12 per cent). Then get someone to come and sit with you at the next one as support? This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. They later changed the award because they looked into everybodys claim as they felt they hadnt been Unweighted base: Claimants who had third person support only (n=240). Note: Some claimants provided multiple responses. Nearly one in seven (15 per cent) said they had no preference. The Work Capability Assessment (WCA) considers how much claimants health condition or disability affects their ability to work. The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. Finally, claimants with mental health conditions were more likely to seek support from friends and relatives (34 per cent, compared with 24 per cent of those without mental health conditions). Eighty-three per cent of claimants experienced no technical issues during the call. Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. One in five (20 per cent of) claimants reported experiencing other difficulties during the assessment. Women were also more likely (66 per cent) than men (56 per cent) to report using video calls in the past. Hopefully you will be "lucky" The sample was again stratified by age, gender and assessment outcome drawn randomly within strata to represent the population of claimants receiving telephone assessments during this period. You should check for yes if you have one of the following conditions: This is another sample PIP assessment question on mental health: Are you unable to go out because of severe anxiety or distress?YesNoSometimes. I first applied for pip back in 2016 and was awarded a paper based award . You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. They are there to ask you questions and are not there to ensure you get PIP. Almost half (46 per cent) felt that video calls would allow them to see the assessor and build rapport. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Do be advised that the 'DWP' call handlers are not PIP advisers. Unweighted base: Claimants who were uncomfortable with video assessments only (n=342). Those reporting mental health conditions were also more likely to report difficulties (32 per cent) than those who did not report mental health conditions (19 per cent). Claimants in older age groups were less likely to seek additional support than younger groups (40 per cent of those aged 55 or older, compared to 61 per cent of those aged under 35). The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. You are found capable if you did the following movements and other activities: The health professional will place their observations in your form and then place some reviews about your results in your examinations. Any new evidence about how your condition affects your daily life, which you have not already sent to the DWP: A copy of your PIP claim form with you. Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. Claimants were asked whether there were any topics in relation to their condition that they found difficult to talk about over the telephone. The PIP assessment considers the claimants ability to carry out activities and how their condition affects their daily life. and Pensions or any other government department. Satisfaction was highest among those placed in the LCWRA group, those with mobility conditions, and those who said they preferred telephone assessments over face-to-face. When then asked which of the three channels a claimant would prefer for an assessment, 13 per cent of claimants selected a video call. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. Ask for the assessor to be the same gender as you. Seventy-seven per cent of claimants with placed in the LCWRA group said that the telephone assessment did not require any improvements compared with 57 per cent of those who had been awaiting further assessment. What you have difficulty with, or cant do at all - for example, leaving the house, socialising, cooking. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. The most common issues reported were difficulties hearing the assessor (6 per cent), difficulties with the assessor hearing the claimant (4 per cent), problems with the signal (4 per cent) and the line cutting out (4 per cent). The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. Manage Settings You will need to contact the assessment provider and request a home assessment. You are most welcome to join today! Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. Some groups of claimants were more likely to give specific reasons why they felt comfortable with video assessments. Of those who did not feel they were able to explain the impact of their condition fully, nearly half (45 per cent) felt that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. They later changed the award because they looked into everybodys claim as they felt they hadnt been 30 September 2020 at 8:04AM in Disability money matters. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. A report of research carried out by NatCen Social Research on behalf of the Department for Work and Pensions. If you want to know how often you have problems with the activities, fill out the form. Claimants who recalled receiving communication were asked whether any other information would have been helpful prior to the assessment. Claimants with mobility issues who did not feel comfortable with video were less likely to report it would make them nervous or anxious (14 per cent) but were concerned about explaining their condition fully (9 per cent). Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. These models focussed on five key claimant characteristics, namely the assessment outcome, their previous experience of face-to-face assessments, age, gender and health conditions as predictor variables. TW9 4DU Unweighted base: only claimants who prefer telephone assessments (n=693). Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. Claimants who were awarded PIP were more likely to be aware (70 per cent) than those who were disallowed PIP (51 per cent). I first applied for pip back in 2016 and was awarded a paper based award . London Can I cancel something I've done when I'm unwell? Do be advised that the 'DWP' call handlers are not PIP advisers. The most commonly mentioned reason among those who did not feel they were not able to explain their condition was feeling that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. Unweighted base: All claimants who recalled receiving information prior to their assessment (n=728). Claimants with mental health conditions were more likely to say they would be nervous or anxious (32 per cent) and that they did not want to be on camera (24 per cent). You will need to contact the assessment provider and request a home assessment. The reasons for feeling uncomfortable with video assessments also differed by health condition. How are gambling and mental health conditions linked? Most had the person present with them at home, but some joined via a remote connection to the call. Anna Marcinkiewicz whether they were told to expect a letter from DWP. Helping you understand, manage & improve your mental health and money issues. Preference for telephone or face-to-face assessments. Georgia Lucey The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Ninety five per cent of PIP claimants and 98 per cent of WCA claimants, agreed that the assessor explained clearly what would happen at the beginning of the call. The assessment provider was able to incorporate breaks in 93 per cent of cases where it had been requested. Tell us how often this happens and how it affects you. Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! However, as figure 46 shows, this was not the case for male claimants. This was higher among those awarded PIP (62 per cent) than those who were still awaiting their assessment outcome (55 per cent) or those who had been disallowed PIP (32 per cent). Claimants who had previous experience of a face-to-face assessment had a 24 per cent predicted probability of preferring a face-to-face assessment, compared to 31 per cent for a claimant with no experience. Make any notes of changes to your condition, Make notes of anything you feel you want to say, which you havent put on your form. The PIP assessment with questions on mental health is a great opportunity for you to talk about how your mental health condition affects you. The illness that qualifies for PIP is the illness that is considered to be a long-term condition and this kind of condition should need regular support for needs and some may be limited in mobility. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. If you take someone with you to the assessment, they can also claim travel expenses if they travel with you. Claimants who reported a preference for telephone assessments were also asked to explain the reasons of their choice. You will also be qualified with this kind of benefit when you are aged 16 and over. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Younger claimants were more likely to have used video calls (83 per cent of those aged 35 or younger) than older claimants (47 per cent of those aged 55 or older). The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. Nearly two thirds (64 per cent) of PIP claimants were making a new claim for PIP with the remainder undergoing a claim reassessment (where the claimant has migrated from DLA), a planned intervention (where DWP has scheduled a review of the claim) or unplanned intervention (as a result of a change of circumstances such as change in health). A fifth (21 per cent) said they would be comfortable with a video call as it would allow them to complete the assessment at home. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. To help us improve GOV.UK, wed like to know more about your visit today. They do send out text messages for appointments yes. PIP telephone assesment today. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Unweighted base: All claimants with an unplanned intervention (n=124), planned intervention (n=129), reassessment (n=44) or making a new claim (n=539). When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. Nearly one third of this sub-group (31 per cent) felt they were just unable to fully explain the impact over the telephone and needed face-to-face contact. Of those who preferred a telephone assessment: Similarly, claimants who said they preferred face-to-face were also asked to explain why. The data was weighted to be representative of age, gender, type of assessment and assessment outcome. Similarly, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. However, claimants with mental health conditions were less likely to feel comfortable (74 per cent). For those undergoing WCA, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. Six in ten (62 per cent) stated a preference for telephone assessments, while just over one in five (23 per cent) would still prefer face-to-face. You dont become too concerned about the word severe since anxiety and distress can appear different in severe expressions in affected people. Unweighted base: Claimant sample records (n=837). Even with the letter, the DWP can still turn down a paper-based This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. WCA survey respondents were also asked about adjustment requests. Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). How do I ask for a Mandatory Reconsideration? Also, although as a group, younger claimants tended to be more comfortable with video calls, the small group that were not comfortable were more likely to say it would make them anxious or nervous (37 per cent of under 35s). All interviews were conducted via telephone and lasted around 25 minutes. Similarly, 97 per cent agreed that the assessor listened to them and made sure they understood what the claimant was saying. More than half of the claimants (54 per cent) chose telephone assessments at this question, while a quarter (26 per cent) preferred face-to-face assessments. Over half (58 per cent) did not think any more information was necessary but over one in four (28 per cent) said they would have liked more information about what would be covered. Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. As described above for the two-way preference, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels (compared to preference for the other alternate assessment channels or having no preference). In contrast nearly all of those who said they preferred telephone assessments or were placed in the LCWRA group said they felt able (98 per cent and 97 per cent respectively). However, as described above, this type of analysis does not let us take into account how this relationship might be influenced by other, co-varying factors. Figure 54 shows that a claimant placed in the LCWRA group had a 61 per cent predicted probability of preferring a telephone assessment over face-to-face/video or no preference after controlling for all other characteristics. Claimants were generally comfortable (79 per cent) sharing information about their condition with the assessor over the phone. Nearly one third (31 per cent) of claimants were joined by another person during the assessment, most commonly by a family member (24 per cent). This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. Views expressed in this report are not necessarily those of the Department for Work Claimants who had their claim awarded or said they preferred telephone health assessments were most likely to agree with this statement. Sarah Cheesbrough. So we give the right advice for you, can you answer which Nation you're from? Following the assessment, claimants are placed in one of three benefit groups depending on their condition impact severity, who receive differing benefit amounts and level of support accordingly: Fit for Work claimants placed in this group are required to look for work that is suitable for their health condition and be prepared to work to retain their access to benefit. Seven in ten (70 per cent) of those placed in the LCWRA group said they would prefer a telephone assessment compared to just over four in ten (42 per cent) of those who had been awaiting further assessment. A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). 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