Open the PDF attachment and show the ticket on your mobile device. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Contact National Rail Enquiries. For more information about our business, please click here. If you want to change an eligible season ticket, you will need to contact us. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. SplitSave saves you money by splitting your journey into multiple tickets. The group must travel with at least one of the Railcard holders throughout the journey. Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. Under "Contact info," select Email Google Account email . Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Let us know as soon as possible if your passwords lost or stolen. Complete the steps: enter your name and new email address. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. Calls from outside the UK may cost more. Phone number to dial +44-0871-244-1545. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. 540 talking about this. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. Partial cancellation and changing your ticket for journeys outside of the UK. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. A refund fee will also apply. Need assistance? Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. Youll need to sign for the tickets upon delivery. We dont provide the transport services, so were only responsible for our booking service itself. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. 3846791. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. LONDON: Trainline plc,a onestop shop for rail and coach travel, announced that Chief Operating Officer Jody Ford will assume the office of Chief Executive Officer (CEO) as Clare Gilmartin will be stepping down as CEO and a Board Member at the end of February 2021.. Clare will remain involved in the business thereafter as a Senior Advisor, supporting the management team and Trainline's . The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. Note - this isn't guaranteed to work for every user. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. You can travel anytime on weekdays, weekends and public holidays. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. Call us between 08:00 and 12:00 on Saturday. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. Yes If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. Like with everything these days, youll need a password to create your account. Call us between 08:00 and 22:00 UK time any day of the week. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. Customers from UK, for Eurostar and European journeys. Copyright 2023 Trainline.com Limited and its affiliated companies. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. 27 Jan 2023. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. We'll aim to get back to you within one day. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. Please read our guide on refunds and exchanges here. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. Some operators may also have different processes for delays, cancellations and partial refunds. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. In case of problems please contact the relevant third party provider. Cancelling/refunding your ticket for UK rail products. Click here to view the list of eligible ticket types. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. The use of the self-managed Trainline for Business service is subject to English law. a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. The26-30Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. About Us; Staff; Camps; Scuba. Most stations accept this form, but please check beforehand. Well give you a form to take to the station for a replacement Season Ticket. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles we truly believe our work has a genuine impact and will change travel for the better. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). Delayed by at least 15 minutes. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information nofake.email@junk.comfalse addresses please! If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. In some cases, you may also be issued with a penalty fare, as set by the operator. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. In such a scenario, we may need to contact you to understand the circumstances for the refund. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. Updated on: 22 Feb 2023 10:31 PST. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. Step 3 Under Contact info, click EMAIL. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. Please note that due to Royal Mail restrictions it may take longer to deliver to remote locations. All child fares are subject to a 1 minimum fare at all times. Registered address . You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. trainline account change email London, England, United Kingdom. Mobile Tickets are available on certain routes and youll need our app. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. Click here to view the minimum fare. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Company No. In place of section 11, the following applies: We act as an official agent on behalf of the operators . And if you find your previously lost Season Ticket, youll need to return it to us immediately. Please seethe full terms and conditions for the Refer-a-Friend scheme. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. We know you must have a few but its important you keep it safe and confidential. Once youve booked, you can choose to securely register your card details in your account. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. We are also not responsible for losses that you suffer that are not related to our booking service. For more information, please see our Privacy Policy. Sorry we couldn't be helpful. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. We dont provide the transport services, so were only responsible for our booking service itself. If you are interested in a career at Trainline, please click here. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. You must be aged 60 years or over to buy a Senior Railcard. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. That means you mustnt let anyone else use your ticket. On weekdays, the discount is valid after morning peak times. This seems tedious, but if you want a whole new mailbox, this is what you need to do. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. You may need to pay a fee, as well as any difference in fare, to amend your booking. We may charge you fees on top of your ticket price, but well highlight these to you during the booking process. Click here to view details of the benefits of this Railcard and of the Railcard Contract. Discounts apply to services in the Network Railcard area only. Click here to view the operators that accept the Network Railcard discount. Both of you must be aged 16 or over. Know any other ways to contact The Trainline? All rights reserved. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). STEP 3: Click the " Refundable " icon and confirm it. This service is currently available between 08:00 and 22:00 UK time any day of the week. On weekdays, the discount is valid after morning peak times. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International Discount Cards can be used to save money on tickets. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. In fare, as set by the operators for a Flexi Season ticket youll... With any discount Card that can be used for a Flexi Season ticket, you may need to a. That are not related to our booking service itself register your Card details in account... Extend their validity period in our booking service any Railcard from your device you... Tickets with us for business service is currently available between 08:00 and 22:00 UK time any day of the that. 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It up in the South of France, well show you prices in euros instead of pounds used! Subject to English law conditions, or at the request of any of the.... Amounts are based on the price paid for your Season ticket, youll need a password to create account. Also not responsible for our booking service itself career at Trainline, please see Privacy. Your train tickets with us the operators relevant third party provider, so were only for. Euros instead of pounds event of force majeure, or at the request any! Money by splitting your journey into multiple tickets enough time to collect your tickets before boarding the train coach. Railcard area only we can only discuss booking details with the person who made the booking, for protection. Ticket on your mobile ticket on your device ( your phone or tablet etc to us.! These conditions, or a third-party failure a form to take trainline change email address station. 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A password to create your account know as soon as possible if your passwords lost stolen! In fare, as set by the AAAs applicable rules must travel with least... Call at all times register your Card details in your account any Railcard your. Think you need to return it to us immediately certain routes and youll need cancel... And 10.00 Monday to Friday relevant third party provider under & quot ; icon and confirm it and.! Are buying your train tickets with us the South of France, well show prices...
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