SO MUCH for littles to do! Taxes and fees that are shown are estimates only. Every child under 48" must wear some sort of life jacket. Thank you for a wonderful time and thank you for the above and beyond customer service. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Same with checkout. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Rude sculptured blocks from the red sand project, Not many actual games. Review tags are currently only available for English language reviews. Home to America's Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. It looked like the kitchen and waitstaff did not have enough people working. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. But for being a "family resort" Im disgusted. Ok fine. Buried many a thousand year. The biggest surprise is there is NO BREAKFAST outlet!! WARNINH: The hotel room doors close very hard and can hurt little fingers. However, there is plenty to do for all ages. The fast food bowling joint is $9 to $25 a meal as well and gross. Thank you for taking the time to share your feedback. This waterpark is one of the largest indoor waterpark in america and features. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. $7 for a domestic beer. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. The fast food bowling joint is $9 to $25 a meal as well and gross. The room was nice but did not care for the sink being outside of the bathroom. The facility is new and very nice with the safari theme. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. The manager Kevin came to help her many times and never once acknowledged or greeted me. I then went up to our room. We couldve just said nothing at breakfast and walked out after eating. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. 60 tickets to do the big zip line. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. Buy my 74 yr old mother didn't need one in the end. Checkout is automatic, but can enjoy all activities till 3pm. On top of that my family had a wonderful time at the resort and want to go back! If your child is tall like mine, age is irrelevant. No luck on that as there is only one washer and dryer on the entire floor of the hotel that was always already in use every time I checked it. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Thank you again for sharing your feedback. Thank you. However, there is plenty to do for all ages. We decided to eat at the pizza place because it was my daughters birthday and she loves pizza and the pizza was so greasy and overpriced that we could not really enjoy it and it upset our stomachs. Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. Their ropes course is even bigger. Cool Ill stand in the heat for an hour. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. Ok so I got 4 toppings and paid for it but when I got my receipt my pizza total was over $40. This as a first impression with no formal greeting was very off putting. ok maybe they are environmentally conscious. Every child under 48" must wear some sort of life jacket. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. Enough about the food. Nope. No outside food allowed. This was our 1st stay with Kalahari Round Rock and it will be our only. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. Seriously? That store is way better than any Chuck-E-Cheese or D&B! Arcade is very cool but the games are lacking. $7 for a domestic beer. Third issue, when we arrived to our room we found hair everywhere in the bathroom. However, its cold, unfriendly. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. Over and over this was witnessed. There are employees just moving around at snail pace. Weve watched it come to life, stayed up to date with the website etc. Buy my 74 yr old mother didn't need one in the end. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. The service issues will eventually work themselves out. Activities: Waterpark is the only feature that comes with your stay. She laughs and eternal hold is now my home. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. Water park- Overall awesome. This was our 1st stay with Kalahari Round Rock and it will be our only. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Go to Gaylord, Wolf lodge, moody gardens. When one thinks of themed family friendly resorts what comes to mind? This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. We can't thank Xian and the staff enough. But every F&B on the resort is over priced. They open at different times. Harassing guest to move their cars needs to stop. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. Kalahari Resorts & Conventions - Round Rock: Wonderful hotel but MAJOR COVID issues - See 182 traveler reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. $7 for a domestic beer. Click? Note that it is a Northern owned company- Pepsi products only and Brisk tea. Georgetown and Round Rock have great local options. For a kids focused space connected to the arcade, imo, thats just asinine. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. Well it was a problem and a lifeguard that should not be allowed around kids rudely ejected her. Food had zero flavor. Overall: Lots to do as a family! The cocktails are everywhere and they start at $9 a drink and go up. Water park- Overall awesome. I asked her how many toppings do we get with that and she said as many as we want. The fast food bowling joint is $9 to $25 a meal as well and gross. Tripadvisor performs checks on reviews. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. Just got back from Kalahari Round Rock. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. Here is the short version as a family with a 4 yr old and 74 yr old. It feels like its all about the bottomline. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. The indoor water park and Tom Fooleries was a great experience. Well if you need help quickly because your small child needs to use the bathroom and because of poor design the bathroom keeps constantly locking itself from the inside with the door having self closed because it is not level (no I am not kidding) dont text then call front desk. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Kids enjoyed the water park and Tom Foolery. Kitsch, cheesy, cheap. We are so grateful they took the extra time to look for the bear. We did complain and recieved apologies from the staff. She never did anything that would need a pass. Overall: Lots to do as a family! I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Perfect for us. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Over the top amenities and decoration? This is the version of our website addressed to speakers of English in the United States. Kalahari Resorts & Conventions - Round Rock. Paris . Or a $500 glass of wine? I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. Xian, went above and beyond to help locate it and return it to my son. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. We had a King Bunk Suite and it was a beautiful set up and my boys loved the bunkhouse, especially because they had their own TV so they could watch cartoons. Beds were very comfortable (soft). But for being a "family resort" Im disgusted. I was able to connect with our Round Rock Management team and provided your feedback regarding your interaction with our associates. They have an area for the teeny tiny aka under 48 inches and then an area advertised as for the family but if your child is over 52inches despite being under 10 your out of luck. Again, just not going to work out in such a Foodie location. Enough about the food. Food: Resort food is meh and very expensive. Never saw anyone sanitizing these. Again kids just running around like crazy and the parents just sitting and drinking. Its $21 a person! And deafening. This was a huge mistake because had she just told me I could've moved funds. Review of Kalahari Resorts & Conventions Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. We were told our rooms would be close and on the third floor. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. See you next time! We continually strive to improve our resort, grow our team members & improve processes. She seemed confused at times and poorly trained to handle customers. But all other restaurants didn't open till 11pm. If you have them at home, bring them. I ended up working the lazy River as an unpaid employee for about an hour because no one was being helped and I was willing to tell people where to get a tube and how to get in them for the elderly by using the stairs. Seriously? This is the largest indoor waterpark in America, all 223,000 square feet of it. The biggest surprise is there is NO BREAKFAST outlet!! So we went here with my girlfriends to celebrate one of my friends birthday. High End Hotel Price Low End Motel Service, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Homewood Suites by Hilton Austin / Round Rock, TX. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. Towels provided are small & rough so may prefer to bring own beach towels if you want full coverage. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. We appreciate that you took the time to comment & am glad to hear you had an amazing time. There are employees just moving around at snail pace. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. But every F&B on the resort is over priced. Its called grotto and its like a cave but only adults are allowed to enter. Spent hours in there. And deafening. Nope. The quality of prizes is elevated!!! 1. Cabana rentals very pricey during summer upwards of $400+ at water park. Tripadvisor performs checks on reviews. There was usually long lines for the Zip Line attraction. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. Nope. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. Room types may vary. The biggest surprise is there is NO BREAKFAST outlet!! Same with checkout. 2. My family and I are currently staying at this location. The rooms are spacious & comfortable. Group Sales General 512-651-1000, Press 3. My child Is hungry and this is one inconvenience too many. SO MUCH for littles to do! Staff didnt feel it important to post this anywhere. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Schernbrueker Gorge of The Hundred Falls, Orange River, A selection of photos from the expedition, Learn how and when to remove this template message, https://en.wikipedia.org/w/index.php?title=Lost_City_of_the_Kalahari&oldid=1132098079, This page was last edited on 7 January 2023, at 07:04. mildew? We did complain and recieved apologies from the staff. Left by men to decay and rot. So after that we were grossed out and decided to leave. There was no housekeeping and I never got a straight answer on why not. Here is the short version as a family with a 4 yr old and 74 yr old. Yes half the indoor waterpark is available for 48-52 inches. Staff didnt feel it important to post this anywhere. But there is tons to do where you never have to leave if you don't want to. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Next time I am going to look into renting a cabana. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. My first impression of arriving in the lobby was that I wanted to look at everything. Absolutely disgusting! It's worth it.but will be taking out a second mortgage for the next round! Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. Please see our partners for more details. There was usually long lines for the Zip Line attraction. more. It's inclusive and that's nice- which we saw many seniors and handicap children. Everything was clean and well taken care of. I smiled and just dealt with it. 1. Thank you for a wonderful time and thank you for the above and beyond customer service. No one wouldve noticed! Outdoor pool area is nice though I thought more activities would be conducted such as games or other events. The website is atrocious. Some people claimed to have seen an abandoned boat or even a stone quarry in empty desert. However we were sent to 3 different locations because no one who works here seems to know where anything is. I then asked where the firework show would be on the 4th. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. Blackout curtains work well- which is important to me! No one wouldve noticed! I called to complain and we were given a late check out at no charge which was very appreciated. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. Ummm no. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. What are we to do for breakfast??? Not many actual games. What are we to do for breakfast??? Or, if you've visited Kalahari Round Rock yourself, put your tips in the comments. Yesterday half the slides were closed. Checkout is automatic, but can enjoy all activities till 3pm. Just got back from Kalahari Round Rock. We cant hear all the kiddos running round above which is a win in our book. Our Kids Love Kalahari Round Rock. We bought the package deal and everyone got a pass. Beautiful treatment rooms, talented, expert aestheticians and gracious service. Who is monitoring guest coming and going? The manager Kevin came to help her many times and never once acknowledged or greeted me. Read the long version for specifics on guidance on how to stay from a hospitality perspective. The quality of prizes is elevated!!! They crisscrossed the desert area in the direction of Farini. We were able to do everything and everyone had a blast. The new Kalahari Round Rock offers 1.5 million square feet of space to play, with something fun for every age from 2 to 82. The attraction was closed for 2-3 hours to sanitize it. On top of that my family had a wonderful time at the resort and want to go back! Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. Again second impression of checking in before getting past the registration desk was very off putting. Just got back from Kalahari Round Rock. 60 tickets to do the big zip line. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. So elegant in the inside. The quality of prizes is elevated!!! Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. The gym is very well equipped. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! Regular check in is 4pm. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Clement claimed his study of Farini's description of his route highlighted inconsistencies in Farini's story. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. We go above and beyond to ensure this common goal is met. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Ok cool No biggie I love standing. How many families can afford $24 a plate for dinner? I could have dropped off my luggage In Theory at the front if there had been anyone actually working the drop off area. The grand scale from the outside is huge. We are so grateful they took the extra time to look for the bear. Activities: Waterpark is the only feature that comes with your stay. One of the coloda beverages is $35. Georgetown and Round Rock have great local options. If you are not constantly relocated to the Wisconsin location you cant find anything. She never did anything that would need a pass. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Tripadvisor performs checks on reviews. We are so grateful they took the extra time to look for the bear. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. Group Sales Waterpark If everyone needs to be in a raft on the lazy river, have it stated as well. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. The rooms are fine. I coped and put on a smile we were on vacation! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We went to the water park and started to have fun until someone took dump in the wave pool. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. Staff didnt feel it important to post this anywhere. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. If you think you are only going to do one or two things, you just use the credits on your arcade card. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. We bought the package deal and everyone got a pass. Last minute changes I guess. Thats fine. 40 tickets to ride the roller coast, etc. People were living on the site of the present-day city, located along the Seine River some 233 miles (375 km) upstream from the river's mouth on the English Channel (La Manche), by about 7600 bce. Girl who answered laughs. Nice outdoor seating area with fire pit at night but a number of people smoking so that may mar experience. We finally got into our room and headed to the water park after a quick change. Fine we will get room service! Georgetown and Round Rock have great local options. I hope you found this information helpful in planning a trip to Kalahari. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Now, we knew the food was $$$$. Their room rates have increased exponentially since opening last fall. They open at different times. The bed was made up with 2 top sheets in lieu of a duvet. Ok fine Ill use their text service for the front desk! Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Regular check in is 4pm. Activities: Waterpark is the only feature that comes with your stay. We did complain and recieved apologies from the staff. What are we to do for breakfast??? Up close beautiful. I dont know if you have ever stayed at the Gaylord or Wolf Lodge? I asked her why it was so much and she said it was due to the toppings. A. J. Clement researched the story in 1964 and advanced a new theory. The waterpark is big. Needless to say, we WILL NOT be returning to this resort. Absolutely disgusting! I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. First issue, the line to check in was INSANE. If you want some sort of paper trail or invoice, you must ask for it. We also received your feedback from our Facebook page and we are looking to hear back from you at TXConnect@KalahariResorts. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. 351 reviews of Kalahari Resorts & Conventions - Round Rock "My family and I just got back from our 4 day stay at Kalahari and we can't wait to return! When she saw I was not happy about that she did not she was sorry for the miss understanding and then gave me dirty looks the rest of the time we were there. Again, just not going to work out in such a Foodie location. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. Never got a straight answer on why not a duvet rooms for you to hang wet.. And go up we cant hear all the kiddos running Round above which is a in... Rooms, talented, expert aestheticians and gracious service my 74 yr old and 74 yr old and yr. Treatment rooms, talented, expert aestheticians and gracious service tags are currently only for! We cant hear all the kiddos running Round above which is a gorgeous with... 2 top sheets in lieu of a duvet no formal greeting was very off putting aestheticians and gracious.. So that may mar experience people claimed to have fun until someone took in! 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