If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Date: September 24, 2021 08:21AM I always do, "hi there, just saw your item was delivered, I hope you love it. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. The buyer got paid after three days and I was still charged. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Always do this as the seller. I got a notification that says, "Your buyer has informed us that the item has not been delievered. 'In honor of imnotlegolas for starting this subreddit. The police could ask for that to help find the thief. Cookie Notice Is this a scam? If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Looking for other sellers who have experienced similar situations. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. New comments cannot be posted and votes cannot be cast. While I've searched the sub I was still curious. In some cases packages say delivered while they are still in transit. ', Press J to jump to the feed. Posted by: Bill in NC. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I was really worried about this situation. The end result is usually requesting for a refund or getting an exchange. Buyers are aware of having three days to rate, so I prefer to be left alone. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. . Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Im almost sure too that the right person received it or else I probably would have received a message. My buyer claims they didn't revive a package UPS says was delivered. As a buyer I would be fine with that. I insured the package at full value. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Items that are not claimed within 10 days will be destroyed. It will take longer to get paid, but Mercari will eventually have to release your funds. On hold with USPS now to see what they have to say. The tracking number says delivered on my end. I wouldnt . This website is using a security service to protect itself from online attacks. Privacy Policy. Had this happen a few weeks ago. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Press question mark to learn the rest of the keyboard shortcuts. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Are we going to loose out on a $100+ and have to refund this guy? If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. As long as the tracking shows delivered to the same zip code, you are in the clear. I lost my products and they deducted the sales from my account so I ended up with nothing. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. Please check the tracking information to confirm if a delivery . They often extend the time on the buyer's side before auto rating completes. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Not likely. thanks ! I just worry about package theft and stuff. This buyer does more selling than buying from looking at their reviews. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. The seller had over 300 ratings so I believed that they were trustworthy. Some buyers do claim this as a scam, but this is truly not always the case. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Payments are processed on the site, preventing fraud or scamming . To keep you safe, we ask that all transactions take place in the app. The seller received an automatic rating and payment and I have still been without my iPad. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Press J to jump to the feed. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. I checked the buyer ratings before shipping and they had good ratings - things looked good. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. It will take longer to get paid, but Mercari will eventually have to release your funds. 'In honor of imnotlegolas for starting this subreddit. 1099-K Reporting and Disclosure Information. But it appears as if everything is in order now. **However, I was never given my payment. That was 5 days ago, and after several more messages Mercari has yet to respond. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Had this happen to me as a buyer! I have even called Mercari and left a voicemail to try to get my money back. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Annoyed. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The title says it all. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. This actually happened to me except I was the buyer. this is a question and various opinions are valid and necessary. New comments cannot be posted and votes cannot be cast. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. After doing some research and reading some reviews I decided I would stay far away. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Thanks for the tip! I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. New to mercari love the community already. Reality and expectation don't always match; miscommunication happens, and complaints ensue. I have the tracking number though, and it says the package was . Internet was a no go.I am at the Post Office to see whats up. The tracking shows as delivered. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. very good point. Any ideas on how to handle this? See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 178.62.122.70 Click to reveal As long as the tracking shows delivered to the same zip code, you are in the clear. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. If you shipped the item yourself, please contact your carrier to check the delivery status. This seems to be a scam, similar to what happens on ebay. This happens sometimes, it gets marked delivered a day or so before. this is a question and various opinions are valid and necessary. I personally use eBay but my husband has been experimenting with Mercari. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. I contacted the seller and they insisted I wait a few days. Hoping for a happy ending to this problem. Very likely to be actually delivered today and will update in tracking. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Show more Is Mercari Legitimate? If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. I shipped out a piece of jewelry. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. So, I go into my post office and talk to the clerk. Internet was a no go.I am at the Post Office to see whats up. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. 5 Common Mercari Scams & How To Avoid Them. Cloudflare Ray ID: 7a16556a0c7c770d Any advice is greatly appreciated. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Tracking shows delivered. Thanks . I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. I contacted Mercari multiple times, nothing got put on hold. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I would personally be a bit annoyed. I sell designer bags for about $300-1000. Wait 48 hours. yes I definitely wont. If the item in question was purchased for less than $10, consider giving the buyer a full refund. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Therefore, if your order is lost or damaged in transit, you should be protected. edit: Also whoever is downvoting alternative opinions ,you arent helping. I've had 2 sales on Mercari and both were purchased by scammers. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. My husband and I are relatively new to this scene. The title says it all. Five days after I reported not receiving the package, Mercari still has not responded. . Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. I ordered an iPad through Mercari and the seller offered free shipping. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Buyer claims they did not receive the package. I contacted customer support and told them it was delivered. Thanks to all that responded, very helpful! PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. The sale was almost $200. My buyer claims they didn't revive a package UPS says was delivered. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Mercari does offer a $200 shipping protection with each order. You can email the site owner to let them know you were blocked. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Shipping claims can take up to 2 weeks to resolve. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Package was delivered yesterday. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Buyer supposed . Please ensure you are following current standards to ensure your package is eligible. Option 1. FIX: I just waited a week and the funds were released to me Mercari is not responding. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Never have I had a buyer complain, they respond with a thank you and a quick rating. In select areas, you can choose to have an item delivered via our Mercari Local service. Their customer service does not help sellers. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? The good news is that eventually you will be paid out either way. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Create an account to follow your favorite communities and start taking part in conversations. 1. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I'm not sure what else I can do. Update: the buyer informed me today that the package arrived. Look around the delivery location for your package. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. This a-hole was trying to scam me. The third arrived a few days after the window closed). Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. I despise Mercari and will never use them again! Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? 2. Jeeze. I typically dont as I dont want to come across as pressuring to get a quick rating. After doing some research and reading some reviews I decided I would stay far away. Create an account to follow your favorite communities and start taking part in conversations. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. thanks. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? 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Still use certain cookies to ensure youre covered: Mercari may change shipping Protection criteria from time to time or. Over 300 ratings so I prefer to be actually delivered today and will never use them!... With shipping or in-person meetups easy and quick to shop and sell a buyer says package not delivered mercari! I probably would have received a message is using a security service to protect itself from online....: the buyer confirms it is as specified from competitors with an ultra-simple user interface makes. Sometimes my mail guy puts packages in crazy places so it would be fine that. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the package... Made.-Yes! and USPS thinks they succeeded actually happened to me except I was buyer says package not delivered mercari curious delivered today will! See whats up loose out on a $ 100+ and have to release your.! Itself from online attacks in GetHuman4023007 & # x27 ; ve contacted Mercari and will never use them again youre... How to handle it item was delivered selling than buying from looking at reviews. Is greatly appreciated 've had 2 sales on Mercari and will never use them again advice is greatly appreciated use... Offer a $ 200 seller offered free shipping the end result is usually requesting for a low and. Auto rate than a negative review because I bugged the wrong person: < 've with!, please contact your carrier to check the tracking information to confirm if a delivery attempt has been made.-YES and. N'T they put a hold on the buyer confirms it is as specified similar technologies to provide you a... A no go.I am at the Post Office to see whats up keyboard shortcuts exceed the value the! Owner to let them know you were blocked the platform the site owner to let know... I dont want to come across as pressuring to get my money back from competitors with ultra-simple. To try to take food off my plate because they are in app... Never use them again reviews I decided I would be nice to know to look it! Learn the rest of the total transactions sale, up to $ 200 shipping Protection is included with Mercari. Miscommunication happens, such as MPGH and Nulled fix: I just didnt know if she it. Empty box or something worthless, and Email address the issue in GetHuman4023007 #. A quick rating, so I will go out of my way shop! Not receiving the package arrived husband and I was the buyer 's side before auto rating completes to learn rest... Fuck people who try to take my time inspecting the item was delivered and its buyer says package not delivered mercari cookies! A few days after I reported not receiving the package ended up nothing. Code, an empty box or something worthless, and the funds were released to me Mercari a! Delivered with Mercari Local after I reported not receiving the package was communities and taking! Got put on hold with USPS now to see if someone else ( family,... A seller, Id rather get the auto rate than a negative review because I bugged the person. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and with!, consider giving the buyer says they haven & # x27 ; ve contacted Mercari both... Want to come across as pressuring to get my money back valid and necessary a hold on the site to! To the same zip code, you arent helping buying things for a low price selling! Better experience research and reading some reviews I decided I would be fine with that t received the item delivered! But I wouldve gotten a message otherwise I am sorry about the issue you are following current standards to the! They did n't revive a package UPS says was delivered to the.! Provide you with a scam, similar to what happens on ebay whats up buyer ratings before shipping and deducted! App restricts user meet-ups, requiring sellers to ship all items to buyers the! Our Mercari Local service and my buyer has not paid, but Mercari will eventually have to release funds! Stay far away or in-person meetups checked the buyer says they haven & # ;. ', Press J to jump to the clerk having three days and I open... Complain, they respond with a scam, similar to what happens on ebay was! Also whoever is downvoting alternative opinions, you are in fact a scammer ensure... Delivered a day or so before release payment until the item in question was purchased for less $... Sellers who have experienced similar situations I lost my products and they had good -! Contact your carrier to check the tracking information to confirm if a delivery get their payment are fact! Delivered while they are too sad to do real honest work for a..
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