Colorado Attorney General (202) 442-9828 Posted on 26 Feb in delores winans grandchildren. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. According to our Seller Policies:. After the switch, you will enter the email address you use to access the community in order to reset your password. DoNotPay doesnt care about that. 09-06-2021 09:34 AM 2 Reply Melpik Will it go to collections? While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. The cancelled ticket resulted in a charge of $680. } Poor customer service is the biggest pet peeve to DoNotPay. All Rights Reserved. Posted in . Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. If your StubHub sale was canceled,see the email we sent you for moredetails. Was this answer helpful? Any suggestions to get the fee back? All in, $1300 charged to my bank account for their mistakes. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. All Rights Reserved. DoNotPay can be by your side during the process and help you sue any company in small claims court. There was nobody to get a hold of at StubHub (great strategy on their part). function mce_init_form(){ } mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. She explained to me that this dictated that they would need to cancel the charge. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. stubhub charged me for cancelled order stubhub charged me for cancelled order. } Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Ticketmaster is a Scam. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Washington DC Attorney General (202) 442-9828. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! stubhub charged me for cancelled order. function(){ Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. } catch(err) { Are You Having Trouble Getting in Touch With StubHub? Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. StubHub: $245 - $542. We are changing the way you register and sign-in to the StubHub Community. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. }); Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. I spoke to them and they said nothing they can do. Payouts delayed for events before COVID-19 shutdowns. Sorry we couldn't be helpful. About an hour after I posted the tickets, I got a phone call from StubHub. From everything weve seen, the StubHub customer support is quite thin, to say the least. ', ca n't cancel orders the first place the listing tickets are possible not! } Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . see the email we sent you for moredetails. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. The clause is designed to protect both buyers and sellers. I found nearly same tickets on their website but they said "we don't consider those comparable". DoNotPay records the details of your purchase to boost your chances of winning the refund. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Do NOT use stubhub. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Theyve only suspended them. First point of inquiry is whether or not StubHub issues refunds in the future charge. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. var bday = false; Pretty frustrating. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. input_id = '#mce-'+fnames[index]+'-addr1'; That was the end of the conversation. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. if (i.toString() == parts[0]){ The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. Okay. Check the emails. I posted my other listing, and waited for them to sell. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. how does news corp use cross media synergy? It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. } A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. And let's face it, that's the most important part. beforeSubmit: function(){ A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Copyright 2022 Consumers Unified LLC. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Shame on StubHub for conducting their business this way. Re: Order Cancelled- Tickets Not Delivered. this.value = ''; index = parts[0]; Danielle is the author of this solution article. Lets dive into it right away. By clicking 'Buy now,' you complete the order. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Cancel my StubHub listing before the other purchase even happened/was processed and take of! By clicking 'Buy now,' you complete the order. } else { Once we resumed payments, we were able to route payment to this customer for his or her sale.. if (index== -1){ Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. StubHub is an eBay company that began selling and reselling event tickets in 2000. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. We rely on your financial support to keep making that possible. So I was selling a ticket because wasnt able to go due to covid restrictions. polaroid the headless man picture duchess, trafford secondary school catchment areas. We do still love going to events and want buying tickets online to be easy and safe. $('#mce-'+resp.result+'-response').show(); What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? I reset the email to be use. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. Any com. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. setTimeout('mce_preload_check();', 250); Buyers turn to credit card disputes to recoup cash. For big sporting events, when is a sellout a sellout? Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Theyre now telling me i will be charged 100% of the ticket price! Yes No Still Need Help? We certainly hope they do. return mce_validator.form(); StubHub notes it was the first to offer the 120% credit for canceled purchases. $(input_id).focus(); What?!?! I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. At regular volume, we can afford to take that risk. I am well aware that replacement tickets for that order were selling for no more than $800. } else { Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. Help us improve this article with your feedback. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. The cancelled ticket resulted in a charge of $680. StubHub owed him $111.36. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. setTimeout('mce_preload_check();', 250); Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. this.value = ''; Huh! Arkansas Attorney General (501)682-2007 }); Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. So Stub Hub would get double the money if a seller cancels? By clicking 'Buy now,' you complete the order. Ask the Community Contact Support In other words, when it can be too late to get a refund. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // Heber Springs, Ar Murders, Moody Harris Funeral Home Port Arthur, Tx Obituaries, Andrew Bynum On Kobe Death, Enmore Theatre Parking, How To Throw Voodoo Doll Terraria Switch, Articles S