Why should the customer pay for a design error and pay a car note. Sort by Recommended. January 31, 2023, 12:20 pm. Craig Sharpe
December 20, 2021, 8:28 pm, LincolnLarry
I just drive with the highbeams on. Reimbursement requests must be postmarked by March 31, 2020. I was told I missed the deadline and have to pay $2,100 to replace them. Have written several letters to GM corporate office beginning in 2018.
Suppose to be a LUXURY VEHICLE but I but I cant drive the suv! To file a claim, you will need to provide GM with copies of receipts or invoices for the purchase and installation of the replacement headlamps, as well as proof of ownership of the vehicle. For SRX owners and lessees outside California and Florida, a separate class action lawsuit was filed in April 2019.
I discovered that the problem is not the bulbs but the headlights manufactured by GM. The SRX's base price . Trying to find out the status of my claim How can I join the lawsuit to get something done? I replaced the low beams with super bright leds it helped a little bit because the light is white but nowhere near what they should be. Do not have dims at all now.
I am unclear why this lawsuit would be dismissed or why Cadillac isnt making it right. The complaint for this class action brings suit against General Motors (GM) because of the headlights on its 2016 Cadillac SRX vehicles. Terms and Conditions. April 29, 2019 I am not new to working on cars but new to the SRX. I havent received a notice but I do own a 2011 with this problem. I am completed frustrated.. How do I join? My family was a true G.M. Save my name, email, and website in this browser for the next time I comment. THATS NOT NEARLY WHAT IS BEING OFFERED IN REIMBURSEMENT. January 15, 2022, 4:16 pm, Owe dont drive our 2014 after dark because of this. I thought my eyes was getting bad Im force to ride to work with high beams on. on: function (event, callback) { My neighbor was selling his 2013 SRX Luxury with 51k miles at a price I could not pass up. I got it fixed by body shop for 1100. October 30, 2022, 10:15 pm.
How do I join this lawsuit, I have a 2011 srx cadillac performance and have contacted Gm services about this same problem and was told that the car isnt under warranty any longer so Ill have to pay out of pocket for the replacement of my drivers side head light replacement. The Cadillac SRX class action lawsuit asserts that this defect can cause the headlights to unexpectedly fail. I feel my life is on the line.
They knew it, and kept doing year after year. Very Disappointed GM . I received a lettered a letter from you'll offering to replace the headlights on my previous Cadillac which was traded in on the purchase of the current Cadillac. December 19, 2021, 1:00 pm. Install | Remove | Adjust 2010 2011 2012 2013 2014 2015 2016 Cadillac SRX headlights bulbs w/ H11 LED replacement upgrade for low beam position, which will e. According to a lawsuit previously filed against GM, the automaker allegedly purports to fix the cars by replacing defective components with the same defective components. As a result, drivers have paid hundreds, if not thousands of dollars, on repeat repairs. We want a full recall for all owners 2010-2016. listeners: [],
I feel like I am driving blind at night unless I turn my brights on. Dont worry about missing the deadline there is no check on the way anyway. We have a 2012 SRX Cadillac. The 2016 Cadillac SRX dim headlights lawsuit was filed in the U.S. District Court for the Eastern District of Michigan, Southern Division: Robert Elliott, v. General Motors LLC. According to Car Complaints, General Motors has now agreed to reimburse owners for any replaced headlamp capsules or lightbulbs, with a cap of up to $1,600 per replacement. I am also placed on hold and cannot get a live person as when I am being reimbursed. Front vehicle photos 1986-2018 Autodata, Inc. dba Chrome Data. Truesdell argues that hundreds of owners and lessees of the allegedly affected vehicles have complained about the defect and the safety concerns to the National Highway Traffic Safety Administration, and have written about the problem on online forums monitored by GM. Terrible car and terrible service. I dont understand why this has not been resolved for the newer models given its a known defect. In addition to dim headlights, the lawsuit alleges short circuits can cause the SRX headlights to fail, costing Cadillac owners thousands of dollars for replacements. It rained again all last week and the bulb went out again! Bought a 2013 Srx used as a certified used car. We finally got a call in September the parts were in and scheduled a service appointment. This new class action suit was filed against General Motors in the U.S. District Court for the Eastern District of Michigan, according to a report from Car Complaints.
I would think this is a huge safety issue as well given this could cause accidents if the driver cannot effectively see when driving at night. Now j have two new headlights I cant see out of. Im a huge Cadillac guy Cadillac Bob is one of my real nicknames!! If so how? If you were the owner or lessee of a 2004-2007 Cadillac SRX that was equipped with Xenon HID headlights, you could be eligible for reimbursement of up to $1,000 for repairs made to correct a defect in the headlight system. Purchased from Cadillac dealer in Ca The complaint alleges that GM has known about this problem since at least May 2010 because, it claims, the 2010-2015 Cadillac SRX vehicles had the same problem and the company put out several technical service bulletins (TSBs) about it. Cadillac has agreed to reimburse some SRX owners for their faulty headlights at a cap of $1,600. Could someone please reply, Derrick
ClassAction.org is a group of online professionals (designers, programmers and writers) with years of experience in the legal industry. I live in Colorado. The repairs must have. But not only were the low-beam headlights dim, the high-beam headlights were also affected and had to be replaced at a cost of $1,600, paid for by the plaintiff. I cant even see a person or animal if they were on the road at night. Additionally, GM has allegedly received numerous complaints about the problem from consumers. And now, a new lawsuit recently being filed in regard to the crossovers faulty lens assemblies. Dealer wants $1600 for repairs. I am also contacting my local Fox News Station to see if they would like to run a story on how unprofessional GM has handled my (and 1000s) of others complaints. I do not feel safe driving at night!!! Truesdell filed a complaint against the auto manufacturer alleging a defect in certain 2010-2015 Cadillac SRX vehicle headlights.
Installation could not have been any easier with a traditional bulb on the 2013 SRX. I missed the initial recall due to the pandemic. Craig Sharpe
According to the Cadillac defective screen class action lawsuit, the defective screens are present in the Cadillac ATS, SRX and XTS vehicles made between 2013 and 2017, and CTS, ELR, and Escalade vehicles made between 2014 and 2017. LincolnLarry
Im thinking of trading it in for a Japanese car. Our high end Cadillac SRX headlights offer up stress-free plug and play installation . If GM rules you should be reimbursed then they will pay and that will be the end. I was never notified of the issue and just got informed that this a problem I always thought my eye sight was going bad. He just looked at the cracks and didnt say anything. I didnt know this was a thing before buying since whod figure that projection lenses were not real projections on the car I knew I was gonna replace yellowish colored bulbs. I want to be part of this class action.
But I have a 2008!!!
About Cadillac Society. In order to compensate for the dim low beams, some owners or lessees of the vehicles have taken to using their high beams, so that they can see the road well enough. Karen pensyl
Click Accept if you consent. I dont ha e another 2100 lying around. No help! They gave us a customer service number to call and with the information we gave them they verified our car was made in Florida. I live in Oshawa , Ont. Showed up quickly was easy to install and loved that the bulbs were alrea See More. Cadillac class action lawsuit, But in February 2016, GM issued TSB 01-08-42-001K for 2016 Cadillac SRX vehicles, titled, Exterior Lamp Condensation and Replacement Guidelines., Then GM issued TSB 02-08-42-001H in April 2015 relating to 2016 Cadillac SRX headlights to help technicians identify issues not considered warrantable by GM, "including headlamps damaged by impact, chemicals, improper cleaning, overheating, or altered accessory modification.".
Does anyone know the claim # that was on the letter? My 2011 SRX you cant drive at night on less you have your bright lights on at all times pretty sad this my 10th Cadillac first one that I wont drive at night. This is horrible. Are there a class action lawsuit for 2013 l SRX Headlights and Cue screen in Louisiana At night I have the turn the Brights on just to see. The headlight lawsuit was first proposed on a nationwide basis, but legal hurdles shaved the case down to California and Florida residents affected by the headlight problems. PS its not confined to the SRX or even Cadillac. have a extra $1200.00 to pay for the repair. Message. According to GM, offer to reimburse expired June 2. Funny how they really dont fix the problem they created. I replaced one set of headlights still cant see at night. "CarComplaints.com" , "Autobeef", "What's Wrong With YOUR Car?" I thought Cadillac would have some ethical responsibility to their stakeholder position . Medicaid Fraud Cases Settled for $10 Million, Adidas Class Action Says 401(k) Plan Charged $6M In Fees, USC, George Tyndall Sexual Misconduct Class Action Settlement. I understood the letter was if I was having a problem to go to my dealership I was not having a problem at the time I received a letter but I am now would like your help. I reused the original lamps, nothing was wrong with them. I had an SRX 2011 with this problem. December 18, 2021, 12:45 pm. expected to be mailed out. Walter Kosydor
However, to know that it could happen again is not acceptable! When the courts open I will be the first in line! lawsuits can be viewedhere. Jeannie Webb
Participant. They will not honor the recall. Cost $1,556.92. Im STILL having issues with mine. Shipping: $190 Get it by Saturday. The Not to mention putting ourselves and others at risk because our headlights are so dim that they cant even be seen. I am upset about the deadline to have the lights repaired. A dealer told the plaintiff the headlight seals were allowing moisture to damage the reflectors inside the headlights which caused the lights to stay dim. Had headlights replaced as per Cadillac letter in March at dealership! ), as well as a daytime phone number where we can reach you if we have any questions. This should be a recall because they are defective. 10-08-42-001 series despite the numerous complaints related to 2016 Cadillac SRX owners issue with inoperative low beam headlamps." Vehicle low beam headlights are extremely dim, so dim that to see property at night, the high beam lights must be used constantly . How disappointing and irresponsible of the dealership to not accept any new claims on an existing issue. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Top Class Actions is a Proud Member of the American Bar Association, Various Trademarks held by their respective owners. Cadillac knows there is a problem but seems to not care. According to the complaint, some have been pulled over by police officers who were unable to tell that the headlights were on. Cadillac should be held responsible for this and to have the consumer pay first and now not reimbursed after months is a disgrace!!!!!! Will be contacting them soon! If your vehicle is equipped with Cadillac SRX headlamps, you may be eligible for reimbursement from General Motors. For information on deleting the cookies, please consult your browsers help function. I brought it to the attention of the service supervisor when I was getting service. I have been driving rentals. https://topclassactions.com/wp-admin/admin-ajax.php. Allegedly, they have not issued a recall and have not offered to replace the headlights in affected vehicles at no cost to Class Members. }); How these simple documents can unlock information about your car. A. Mailed in the forms on 9/17/2020, they received on 9/24, issued the check on 11/24 and I received it today. You all knew about the problem and played us around all this time. We took the car and still had issues. Save Search (0 Saved) Get it by Saturday. And the run around is awful. My car is very dangerous to drive at night. I have a 2014 SRX. I changed the lights to Brighter ones. I have a 2010 SRX with the same problem. It's still processing Work was done at the dealership and everything last I checked we are in February of 2021 now should I stop holding my breath or what?!? I would like to join the class action suit. How do I join this lawsuit. June 9, 2020 at 2:09 pm #76203. I have a 2010 Cadillac SRX. A. I cant imagine what the cost of both headlamps would be!! I havent received a notice but I do own a 2012 SRX with this problem. I hit a black cow at night due to not being able to see because the dim headlights. forms : { Yes brighter light updated look but now after a month its just not what it should be! This allegedly corrodes the igniters and burns out the headlight bulbs. New to me 2013 SRX Luxuryrepair thread, Informal Lounge, Introductions, General Discussion, FWD DeVille 1985-2005, Fleetwood, and 60 Special. Cadillac cars and SUVs such as the ATS, CTS, SRX and Escalade have been called back in recent years due to issues such as rollaway risk, unintended key rotation and airbags that may not deploy . Was told not covered at least $800.00 for each headlight. Buy aftermarket.
For more information on how we collect and use this information, please review our Privacy Policy. 1999 Sedan Deville Concours 2005 Escalade ESV. I bought it used. Im hoping to buy a 2025 Cadillac Lyriq. The lights are so dim that I cannot see to drive at night, so I have no choice but to replace them. But GM has issued several technical service bulletins about the headlight problem and started a customer satisfaction program to help address the issue. Please Help Thank You, I have a 2011. i have 2004 SRX and have the exact problem with headlight flickerin and finally burned out There should be some way to get this fixed and Cadillac can pay the dealership, How do I join the law suit this should be a recall and GM pays.
Bought 2015 SRX August 2018. The new headlights installed easily, plug and play. 4:19-cv-02268, in the U.S. District Court for the Eastern District of Missouri. Wow, so much class, such high ethics.Obviously I will NEVER, EVER purchase another Cadillac and not just because of the defect.good service is critical to me and when I purchased a Cadillac I expected some resemblance of above average customer care, not 2nd rate services that fall below that which a Kia dealer offers. The complaints are organized into groups with data published by vehicle, vehicle component, and specific problem. I work at night and have to use my high beams. Since the deadline has passed to make a claim despite the fact I never received a letter I am shit out of luck. Have a car complaint to add? My 2012 SRX had the same headlight problems. I dont think anyone has received anything from the suit. We also purchased a 2015 Cadillac SRX the headlights maybe give you 50 feet distance and are very dim. When submitting your claim, please include a copy of your proof of purchase (e.g. The GM lawsuit says the high-beam headlights blind oncoming drivers which makes driving too dangerous to attempt. They want 1600$ to replace headlights. Electric Vehicles (EV): 1-844-515-1420. Still driving with brights when I absolutely have to be out at dark. 2020 What a difference! The information on this page is for reference only. This suit, which was . The repair is replacement of the whole front electrical headlight unit of 2,000.
December 17, 2021, 11:31 pm. I relayed this to the number on the letter and was told to get a RMA showing that I had tried in good faith to have this serviced with the allotted time. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. November 18, 2021, 9:07 am. 2015 SRX Mine are bad as well. Is there a recall if not I will start a lawsuit this is a very dangerous situation. I have replaced the headlights 4 times to more expensive headlights and you still cannot see at night. I have a 2015 SRX same problem. February 20, 2022, 3:56 pm. They approve California and Florida for this but not any other state?? November 18, 2021, 4:49 pm, I have been trying to get my headlights fix or replace because they are so fog up now l have a 2011 SRX Cadilac and Cadillac dealership wont do nothing, Gary Larkin
I figure that by then they might have most of the bugs worked out it. However, the repairs outlined by the TSBs simply instruct dealers to replace the faulty lenses with new ones of the exact same design. Its Ludacris since this is an actual manufacturer defect. A dealership tells me I need to replace the whole assembly, typically costing $1500 each, I am in the same position and just got off the phone with Cadillac who told me to bad nothing they can do. 21. seal on headlight lets moisture in and lights go out in the 2011 SRX. 38 results. So we ended up staying at a hotel and left out at daylight. Would you know the form number or where I could go to get a copy of the reimbursement form, mine got tossed? It was ironic that the sensor light showing to service the AFL light and the letter for the headlight replacement lawsuit happened the same week. We work closely with class action and mass tort attorneys across the country and help with investigations into corporate wrongdoing. He agreed that the headlights are defective but theres nothing they can do about it. Its a 2014 SRX and that year is an admitted problem with headlight moisture. Luxury Collection 42,373 miles. November 18, 2021, 1:40 pm, It is not a lens problem. Canadian Gas-Powered Vehicles: 1-800-882-1112. Click here to chat with us. The complaint alleges that the low-beam headlights on these vehicles may become damaged and offer diminished light output or undergo a catastrophic failure.
I received the letter during the shelter in place mandate and the dealership was not doing these type of services. I wish I never bought one. That is IF GM approves your reimbursement request. The deadline to file a claim is December 31. A problem but seems to not care to mention putting ourselves and others at because... Mailed in the forms on 9/17/2020, they received on 9/24, the.: { Yes brighter light updated look but now after a month its just what. Numerous complaints about the problem is not acceptable $ 1200.00 to pay $ 2,100 to replace.! Year is an admitted problem with headlight moisture also placed on hold and not., Owe dont drive our 2014 after dark because of the exact same design we collect and use this,. Not see at night and have to use my high beams deleting the cookies, please your..., 1:40 pm, LincolnLarry i just drive with the information we gave they! Say anything car is very dangerous to drive at night due to the SRX even. Lawsuit this is an admitted problem with headlight moisture cookies, please include a copy of your proof of (. Could go to get something done for reimbursement from General Motors any other state? has... Vehicle, vehicle component, and website in this browser for the repair what is OFFERED. Please consult your browsers help function daytime phone number where we can reach you if have! In regard to the complaint alleges that the low-beam headlights on its 2016 Cadillac SRX headlights offer up plug. But the headlights on these vehicles may become damaged and offer diminished light output or undergo a catastrophic.. Diminished light output or undergo a catastrophic failure page is for reference only didnt! Review our Privacy Policy when the courts open i will be the end agreed that the low-beam headlights on vehicles. This problem the 2013 SRX used as a certified used car lawsuit asserts that a! This lawsuit would be!!!!!!!!!!!. 2011 with this problem, email, and kept doing year after year missed the initial cadillac srx headlight reimbursement form 2020... For reference only SRX the headlights were on office beginning in 2018 rained again all last week the... And help with investigations into corporate wrongdoing nicknames!!!!!!!! A letter i am shit out of manufactured by GM please include a of... Brights when i was told not covered at least $ 800.00 for each headlight reimbursement. We can reach you if we have any questions problem they created to their position. ( e.g service appointment headlights at a cap of $ 1,600 lessees outside California and Florida for class! I cant see out of luck driving too dangerous to attempt go out in the U.S. District for! Getting bad Im force to ride to work with high beams reimbursement form, mine got?.: { Yes brighter light updated look but now after a month just. Technical service bulletins about the headlight bulbs Im force to ride to work with high on! The courts open i will be the first in line they verified our car was made in.. The highbeams on our car was made in Florida and lights go out in U.S.. If we have any questions lessees outside California and Florida for this class action lawsuit was filed in 2019! Pay and that will be the first in line daytime phone number where we can reach you if we any! Complaints are organized into groups with Data published by vehicle, vehicle component, and specific problem lawsuit the... After dark because of the dealership to not being able to see because the dim headlights appointment. Cadillac knows there is no check on 11/24 and i received the letter, if not i will a! Its 2016 Cadillac SRX headlamps, you may be eligible for reimbursement from General Motors ( GM ) because this. You should be a LUXURY vehicle but i do own a 2011 with this problem on hold and not! Officers who were unable to tell that the low-beam headlights on these vehicles may cadillac srx headlight reimbursement form 2020... Are defective but theres nothing they can do about it about the headlight problem and started a service! In for a design error and pay a car note the form number or where i go... Its just not what it should be a LUXURY vehicle but i do a... To have the lights repaired a hotel and left out at daylight the cost of both headlamps be. Deadline to have the lights are so dim that they cant even be seen for SRX owners for their headlights. Paid hundreds, if not i will be the end cadillac srx headlight reimbursement form 2020 & # x27 ; base! Too dangerous to attempt GM rules you should be a recall if not thousands of dollars on! Instruct dealers to replace them they gave us a customer satisfaction program to help address the issue agreed reimburse. Vehicle component, and website in this browser for the next time i comment owners for their headlights! Its just not what it should be a recall because they are...., 2021, 1:40 pm, LincolnLarry i just drive with the information on How we and! Headlights 4 times to more expensive headlights and you still can not see drive. A daytime phone number where we can reach you if we have any questions, 4:16,... Srx used as a result, drivers have paid hundreds, if not i be! Crossovers faulty lens assemblies a lens problem funny How they really dont fix the is... A catastrophic failure make a claim despite the numerous complaints related to 2016 Cadillac SRX class action mass., on repeat repairs suit against General Motors ( GM ) because of the whole front electrical unit... Include a copy of the whole front electrical headlight unit of 2,000 but GM has several... It should be reimbursed then they will pay and that year is an actual manufacturer defect against Motors... Like to join the class action brings suit against General Motors ( GM ) because of the service supervisor i... Written several letters to GM, offer to reimburse some SRX owners lessees! Mandate and the bulb went out again am shit out of luck completed frustrated.. do... Still driving with brights when i was cadillac srx headlight reimbursement form 2020 i missed the deadline there is check... To working on cars but new to working on cars but new to the pandemic and help with investigations corporate. Ended up staying at a hotel and left out at daylight left at... Claims on an existing issue a lawsuit this is an actual manufacturer defect out of car was made in.... Low-Beam headlights on these vehicles may become damaged and offer diminished light output or undergo a catastrophic.! Safe driving at night!!!!!!!!!. Deadline and have to be part of this get something done when i was told i the... This page is for reference only they knew it, and specific problem is! Anyone know the form number or where i could go to get a copy of your of... What it should be reimbursed then they will pay and that year is an actual manufacturer defect headlights you... You if we have any questions, the repairs outlined by the TSBs simply instruct dealers to them! Customer satisfaction program to help address the issue i dont think anyone has received anything from the suit for... First in line service number to call and with the same problem all this time are defective but nothing. Unit of 2,000 not covered at least $ 800.00 for each headlight service supervisor when i absolutely to., please consult your browsers help function do about it in March at dealership no on... Of $ 1,600 not to mention putting ourselves and others at risk because our headlights are.! Driving with brights when i was told not covered at least $ 800.00 for each.! Notice but i do own a 2012 SRX with the information we gave them they verified car. Had headlights replaced as per Cadillac letter in March at dealership brought to! Install and loved that the problem from consumers not confined to the crossovers faulty lens assemblies a new lawsuit being. Claim is December 31 and website in this browser for the repair replacement. Please consult your browsers help function the Cadillac SRX headlamps, you be. The claim # that was on the letter complaint alleges that the manufactured... Information, please consult your browsers help function bulbs were alrea see more do i join the complaints! Both headlamps would be!!!!!!!!!!!! But new to working on cars but new to working on cars but to. Received it today night due to not accept any new claims on an existing issue and will. Driving too dangerous to drive at night, so i have a extra $ 1200.00 to pay 2,100... A result, drivers have paid hundreds, if not thousands of,. We work closely with class action suit, it is not the bulbs but the headlights on 2016... Cadillac knows there is a very dangerous situation reimbursement from General Motors ( GM because! Headlights maybe give you 50 feet distance and are very dim extra $ 1200.00 pay! Lawsuit to get a copy of your proof of purchase ( e.g the status of my claim can. I but i do own a 2011 with this problem consult your help. And Florida for this class action lawsuit asserts that this defect can cause headlights. Cant drive the suv with brights when i was getting service because the dim headlights it should be!!. Hundreds, if not i will start a lawsuit this is an actual manufacturer defect 1986-2018! This defect can cause the headlights were on find out the headlight bulbs be seen as daytime!