Check out these other popular brands: They do not listen to you. The quality endures. I usually budget about 30% for all the fees, duties and taxes that FedEx collects on behalf of the government. 28% of employees think that The RealReal has a positive business outlook. My items were instantly sold for prices that I didnt agree to. I always try to purchase from individual sellers now, so that I can request USPS. I bought the jacket and paid 160 in duties because I thought it was what it was listed. Its very easy and I have some beautiful jewelry pieces I absolutely love! This is the worst company for customer experience I have ever dealt with in my life globally. The final oneand the sneakiest-feeling of them allis a brokerage fee, charged by whoever ferries your package from its origin through customs and on to your house. Now as for the highly trained fashion experts that cannot tell black from blue, linen from wool, or see damaged goods. Australia. Argentina. Items that do not qualify for discounts will have the phrase "Coupons and discounts are not available for this product" on their unique product pages. I never had a chance to agree to the price. Focusing on employing all ethnicities and races within a collaborative culture, this company is part of a diversity movement in fashion. Opinions expressed by Forbes Contributors are their own. I know its a cost on you too but it makes it tough when a size is wildly wrong. We think The RealReal is greatthe company is the leader in its niche for many reasons. The company currently doesnt ship home and art internationally, and you can determine the shipping rate for an item when you are checking out before you buy it. You will get hit with duties and taxes for anything you buy outside of Canada unless the shippers under-declare the value. No complaints here, but nothing particular to laud either. On this episode, fashion designer Norma Kamali and TRR Founder Julie Wainwright sit down with TRR Editorial Director Rita Nakouzi to talk about finding your authentic voice, learning from failure, and living to 120. This experience will certainly make me pause before choosing to shop on the platform. Total cost for the two books was $142.95 (total with shipping). Express takes between 1 and 2 business days, and it costs $29.95. Free Next Day Shipping on $50+ Orders. In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. With a limited number of dissatisfied customers, The RealReal was consistently reviewed for their high quality products and strong customer service. Looking for other fashion brands to upgrade your wardrobe? Right off the bat, we were impressed with The RealReal reviews, which has an average of 4.5/5 stars out of 4,637 TrustPilot ratings. The bag comes with a 24-inch chain-link shoulder strap, an outer pocket, and four interior pockets. Explore your options for luxury consignment. Overall disappointed in overall purchase from start to finish. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. The brand opened a 4th retail location at Union Square in San Francisco, a 5th on the Magnificent Mile in Chicago, and a 6th in Palo Alto located in California. I would rather pay full price so I can purchase and return with ease. The customer service is very unprofessional, Patent leather contains acrylic, making it highly flexible and less likely to peel or crack. So it's not really worth the cost of shipping AND the cost of returns to potentially get a faulty product. All content is posted anonymously by employees working at The RealReal. I was extremely disappointed in the state of the garment when it arrived. Chanel in January 2016 issued guidelines to other sellers that include: Stop using claims such as 100% authentic, we guarantee authenticity or similar claims as they pertain to Chanel products, because only Chanel can guarantee the authenticity of its products, the document labeled The RealReal Exhibit 4 said. Want amazing offers and news on the latest consumer brands? The RealReal has come a long way since then; theyre now a global brand and one of the leading luxury consignment companies in the world. By heading to the My Purchases section under My Account, youll be able to track the status of the return. They also feature Nike Air technology for cushioning, which reduces the weight of the sneakers without reducing performance. Heres a real-life one that literally just got dropped at my door five minutes ago. A $900 discount for a bag in near perfect condition is a serious deal for an investment piece. These qualities stem from the lacquer, as it provides a protective layer and prevents dirt and moisture from making their way through the fibers in the patent leather. Boxes or APO/FPO addresses. In the last three years, Chanel in the U.S. has targeted the secondhand industry with three lawsuits and 15 cease and desist letters for trademark violations such as false association, false endorsement, false sponsorship, and unfair competition., Every client who owns Chanel is a Chanel client, the luxury brand said. If you made part of your purchase with promotional site credit, you will receive site credit as a refund for that portion, which is subject to their terms and conditions. Out of the (3) items one was a . They have experts who evaluate items, and their proprietary algorithm helps them track or predict the value of luxury products on the market. (Fun fact: The clothing category has some of the highest tariffs, often around the 16% mark.) Great collection of designers and pieces for both women and men, The return process is slow due to the COVID-19 pandemic. . He was very confused on why I had gifted him a womens watch. You, my friend, have just been Duties-and-Taxed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Its made in Italy, which means Im leaning toward a retailer like London-based Matches, so Id pay $84 in tax but zippo for duties. I could list so many problems. When I have contacted their customer service reps by chat or by phone I always receive Excellent Service! Because this dress is made from high-quality fabric, you can wear it on formal or casual occasions. Or, follow this link on your iPhone. What is paid time off like at The RealReal? Duties and taxes seem correct. So I asked it back, it is destroyed. Highway robbery. FREE SHIPPING. These earrings stand out with a high polish metal finish. They will pin and tuck to make an item appear to have more of a contemporary fit than it does. Sometimes they charge you, sometimes they don't - that's the risk you take when you import goods. This crew neck long dress is an investment since it is a classic, and you can easily dress it up or down to suit any occasion, no matter what is trending. All the boxes, packaging. Pay me the sale price (approx $250) -or-3. Then to state that item is nonreturnable is unacceptable. Claim your Free Employer Profile. Issues like rubbed corners, loose stitching and stains on fabric were not disclosed. For information related to lost merchandise, returns and payment and commission, BBB encourages consumers to review the links below: Three complaints: 1)The RealReal representative providing false information, 2) incorrect and misleading item condition listed on website, 3) inadequate customer service responses for conflict resolution 1) Dec. 2022 I initiated a pick-up request from The RealReal for a ******************************* Silk dress originally purchased for $5,490 plus taxes. The breathability of leather is breathable means these boots are not difficult to dry after washing them. 01/01/24. This is blatant theft and this company should be shut down. Basically, there are two free-trade agreements that are your friends if you want to pay less tax and duties: NAFTA and CETA. The RealReals motion for summary judgement that the luxury resale platform may be liable for infringement in connection with the sale of allegedly counterfeit goods on its site because it doesnt take title to the merchandise it sells, was rejected by the court, which said that since The RealReal takes physical possession and inventory of products, and curates and defines the terms of their sale, it bears some responsibility for counterfeits that slip through to consumers. I would be eligible to receive 20% of sale price. Well share some of our favorites in this The RealReal review: The Classic Jumbo Single Flap Bag is a timeless Chanel piece thats so alluring with its cherry red shade. This fabric features viscose, making it breathable, hypoallergenic, and resistant to creasing. Like many luxury brands, Chanel assiduously controlled its image, maintaining tight control over its communications with consumers through advertising and marketing bearing the fashion houses logo and distinct aesthetic. You are also responsible for compliance with the laws of the destination country. As a matter of policy, BBB does not endorse any product, service or business. 5) Customer Service is untrained and dont follow through on any of their promises. I write about retail and the forces that are redefining shopping. Keep in mind that promotional site credit refunds that have an expiration date are valid until the original expiry date. Or the middle person who helps steals thing from you. All I am getting for a new Brand Name Missoni Sweater with tag 9$. Most customers who purchased items on this site had an exhilarating experience. Two comic books came damaged/not as described. We can't benefit from diversity without recognizing the systemic change needed to address the inequities that Black, Indigenous and People of Color (BIPOC) continue to face. Submitting a response indicates a willingness to work with customers to make things right. I got $10 for a $800 Herve Leger dress, $3 for a $250 Parker Dress, $7 for a $300 Kate Spade dress, $6 for a $300 Milly dress all in barely worn, great condition. Unwearable. According to RealReal return policy, you can return in-store and online purchases to their site, except for cash and non-member refund returns, as you must make this in-store. It's absolutely devastating. 1 month ago I called for an update and was told they were being returned in 48 hours. Do not consign to this company!!! I expectvthem to beore thorough on a no return item. We also ensure all reviews are published without moderation. Sometimes the measurements are not quite right. The company ships orders to the U.S. via UPS and globally through UPS Worldwide Expedited. And what the actual heck was a brokerage fee? Chanel's signature quilted handbags command high prices in the secondary market. I received an email at 9AM that my item was posted and sold. 2023 St. Joseph Media All Rights Reserved, this ridiculously overpriced Gucci T-shirt. I was supposed to received information about price they would put item for sale, instead item went on sale and was sold within 24hours at a -rice that is less than 10% of price of the article. Stitching and stains on fabric were not disclosed a bag in near perfect condition a! Have experts who evaluate items, and resistant to creasing theft and this company should be shut down matter. Do n't - that 's the risk you take when you import goods 3 ) items one was a fee! Now, so that I didnt agree to the price I have some beautiful jewelry I! 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