Cracking and peeling of top grain leather in seating and non-seating area, Colour transfer from blue jeans and newsprint, Accidental ballpoint pen ink, lipstick or wax crayon stain, Accidental heat rings from normal household use, Lifting, cracking or peeling of solid wood, veneer or laminate furniture. Purchased a recliner and months later the back is losing disparndose arm rests look terrible. You might as well dance, you never know when the music will stop!! Save 66%. Repeated calls. Define an entryway or accent any room with a stylish bench. It was defective. For more information on La-Z-Boy guarantees, check out the article. Recliner moves backward when raising or lowering leg . Some of these "treatments" are potentially toxic and some are just plain worthless. What is La-Z-Boy renew fabric? haloeffect. Comfort. They did not fix them or replace them, and the couch seat is very uncomfortable and sagging. It also gives you some insight into how their organization is built and what they value. For a 5-year duration, this plan is totally worth it, so do capitalize on this and enjoy the best use of your lazy boy recliner chair. Living on their reputation. Glass and mirror breakage. " in 4 reviews Location & Hours 11515 Carolina Place Pkwy Pineville, NC 28134 Get directions Edit business info You Might Also Consider Sponsored 50 Floor 48 *PEACE OF MIND PROMISEYour satisfaction is vital to us and we want to ensure that you are confident in the products and services youve purchased for your home. Do not saturate. A spin on comfort with our 360 swivel chairs. Our product is Anti-mold, Anti-microbial, PERMANENT, Eco-friendly. Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. Overall: 8.3 /10. The brand also offers a full selection of household furniture and home decor. We bought an additional warranty. Direct sunlight can penetrate windows and fade curtains, upholstery, and even sections of carpet. I thought bobs was bad. The lightweight formula wont change the feel of fabrics and it dries clear to an odorless, invisible layer of protection. Furniture Protection Plans (and similarly related Fabric Protection Plans) offer repairs in the event that anything happens to your furniture. So, the lower the original price of furniture, the lower the protection plan cost. When I learned that La-Z-Boy only warrantied the fabric on their furniture for one year, I told the salesperson that I was going to continue shopping elsewhere. For more information on La-Z-Boy guarantees, check out the articleAre La-Z-Boy Recliners guaranteed for life? Pushes on carpet leaving depressions on carpet. The retailer initially pointed to the five-year "fabric protection warranty" Tatum paid another $130 for, but the warranty does not . Get the Chemical Guys protector shield at Amazon, Sears, and Walmart. Accumulated soiling, fading, balling or pilling of fabric/leather/wood furniture. Spot clean only with water-based shampoo or foam upholstery cleaner. The long and short of it is that they gave me the runaround over the course of 6 weeks and numerous emails and phone calls on my part and a big lack of responses on their part -- not returning phone calls or emails and most importantly not resolving the situation. ELMJR Bluffton, SC, Information provided by various external sources. Clients rarely ask who do you contact when there is a service issue? but this can be one of the most important questions you ask as a consumer buying a piece of furniture you want to last. Using neutral soap and water, gently rub the soiled area from side to center to avoid a
One of the few manufacturers that run all of . La-Z-Boy Incorporated. Feel completely ripped off. La-Z-Boy Calvin Power Rocking Recliner: Best for Back Pain. NO ONE calls you back when they say they will- they actually dont call back at all! Love to lounge? The answer to this question can tell you a lot about how the retailer will service your furniture. Do not buy anything from this manufacturer/company. We purchased a lazboy high leg eldorado recliner with the extended warantee because the chair was quite expensive and if something went wrong we wanted it covered. Style. Shop Wayfair for all the best La-Z-Boy Sofas. or call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. For any damage on the stated materials, you get an official repair from lazy boy agents at no extra cost from the original purchase and protection plan subscription. Aerosol spray containers and pump spray bottles are both common. When I didn't hear from her, I called only to have her tell me that, because we had two incidences, we were not covered? La-Z-Boy said they didn't have any affiliation with the service company but all calls went through La-Z-Boy Headquarters. From pet protection to stress-free spills, eco-friendly to fade resistant, and even mold and mildew inhibiting, our innovative specialty fabrics provide all the coverage you need in a way that's just your style. Seam separation is one of the highest costs for service, and thats why most companies dont cover it. I would love to work with you any time. From dirty shoes to day-to-day spills, carpets and rugs fall victim to a range of household messes. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. Just call your nearest store to discuss a free design appointment. I called the shop where I b0ught the furniture and they sent someone out to pick them up and they kept the rockers for a month and brought them back the same way they took them. Do they not have any pride in their workmanship. Previous couch of a different, cheaper brand never ripped after 6 yrs. Aniline dye enhances natural markings such as wrinkles, scars and brands in each hide. iClean is a high-performance fabric that incorporates. As an aerosol spray, it easily and evenly distributes a fine mist over large areas. The clear formula wont leave a residue and dries odorless on upholstery, carpeting, and other fabric surfaces. All you need to do to access this plan is pay a subscription fee at delivery time to kick start its validity. The representative of Lazyboy stated that "Unfortunately the warranty company is very limited on coverage and alot of time they null and void warranty if any attempts of self repair". Our salesperson was so very nice.. after that its been a train wreck! La-Z-Boy refuses to take responsibility for the damages but instead says that "it must have fallen out on their own". Cushion
Blot until dry, repeating
With duo you'll never have to sacrifice stylefor comfort. I sent them, they acknowledged them. Some can even be used on shoes, bags, and outdoor gearjust refer to the product label to see what surfaces are safe for use. While aerosol products no longer contain ozone-depleting ingredients like chlorofluorocarbons (CFCs), they may still contain hydrocarbons, compressed gases, and volatile organic compounds (VOCs), all known to be environmentally hazardous. The swatches are maybe 2"X2" and appear to be ok, but in a whole piece of furniture, they do not match. Looks like there are a lot of unhappy customer how about we start a class action law suite to get our issues resolved. This warranty type for stain removal remains valid for the space of three years unless you use a cleaning agent other than one recommended by lazy boy. Outdoor fabric sprays usually offer better weatherproofing and UV fade protection to make outdoor furniture easier to clean and maintain. This coating helps to resist stains, make spills easier to wipe up, and protect fabrics from sun fading. They have been here 3 times already. A room where you can spend time making memories with your family; comfortable yet durable enough to handle lifes hard knocks. Nor do they care to. They came by in Dec and said theyll send someone out. Scotchgard Sun and Water Shield is designed for outdoor use to protect from these damaging dangers. It looks and feels like it is some type of leather/ suede. Even the best-behaved kids can cause damage. Floyd Three-Seater Sofa and Chaise Review. Companies can ask for reviews via automatic invitations. We had a very similar experience. It's available on most La-Z-Boy products and repels everyday spills such as coffee, wine, dirt, salsa and more! With the protection, you get coverage for the following: Accidental rips or cuts: the protection plan takes care of rips and cuts made by a sharp material. They claimed, "You've got a spot on the leather, you make the call, they come and clean it and if they can't they replace it. Most people do not even think of this. We were told that the damages were pulls not tears and not coveredand any tears would not be covered because the tears have to be caused by a single event, not the cats wearing out the fabric. The clear, lightweight formula wont change the color or texture of treated surfaces. So you can not only feel good about your furniture, you can feel good about where its made. Damages caused by failure to comply with manufacturers instructions. purchased 2 recliners February 2017. one of them has a broken arm again. Sometimes called an extended furniture warranty, at La-Z-Boy Ottawa & Kingston we offer whats called a furniture protection plan. We explained the damage the cats did to our old furniture and we were told that damage would be covered by the pet protection plan. For that reason, expect a wide range of pricing. This process can lead to a very different service level. The problem is that you cannot get service. We refused delivery of both. The amount can be as low as 20% of the value of the furniture purchased in the last year of the plan. The furniture store will scotch guard it for us for another $150.00 when it arrives. Leather Stain Repellant. Customers who purchase the protection may also receive an extended warranty. It is your manufacturing and products. 50% off Suggested Retail with Code: PDFFOM. What is the La-Z-Boy Comprehensive service protection plan? Absolutely ridiculous. I asked to see a copy of the warranty, and . You can use this credit for up to 50% of the value of new furnishings. Because of your information, I did not almost $400 worth of warranties today ! We were wrong and not for the reason you might think. The area may then be blotted with a clean towel, rubbing in a gentle circular motion to maintain
Normal soiling, wear and tear, tassels, decorative nails, Fabric and leather stretching or wrinkling. Made with innovative technology surrounding each fibre, iClean fabrics repel spills, creating a barrier that protects your upholstery before turning into permanent stains. Jan 28, 2015 - Explore DEANNE LIND's board "LAZY BOY RECLINER AND COUCH FABRIC", followed by 190 people on Pinterest. This is quite special to leather furniture. I will never buy anything from lazy boy again and I tell everyone the same thing. The iClean warranty covers three years for cleaning stains on leather and fabric materials. So if the plan is up in January, youll get until January of the following year to use the credit. We have been waiting 8 weeks for a fabric swatch promised in 2 weeks - we need it for our painter! Lazy Boy fabric protections are worth it. It's a chair. circling. iClean Fabric creates a barrier of protection on your furniture that repels spills before they turn into stains. Worst is the sectional. Have used coasters under front legs but did not stop movement. Submit a complaint and get your issue resolved. Most of the furniture is custom ordered so that they can deal with each customer individually. How much the furniture protection plan costs, What the furniture protection plan covers, What the furniture protection plan doesnt cover, How the protection plan compares to other furniture store plans. Here are 8 tips for writing great reviews. However, it would cover a burn, cut if it happened within 5 days. But then after 2 weeks went by with no word, I inquired and they said they didn't receive them. Stretch out and lean back, these sectionalsalso recline. While I cant complain about the quality of their furniture, I do feel completely cheated by their added warranty/service plan. The stuff works. Of course, this increases the cost. Take style for a spin with our standard 360swivel chairs. All the effort and info gathering has been on our side. Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. The typical cost to reupholster a La-z-boy recliner can be from $400 to $1000. This will surely increase the credibility of your complaint. Original review: Jan. 21, 2023. The spray protects indoor and outdoor fabrics by absorbing the energy from UV rays, then releasing it back in a harmless form. The following images show some of the types of surface variations that could
DO NOT SHOP AT LAZY BOY AND DO NOT PURCHASE THESE WARRANTIES. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. (http://www.la-z-boy.com/storeLocator) Do not use a foam or liquid cleaner of any type. Very sad. La-Z-Boy is irresponsible and underhanded for offering this Warranty/Service plan that they claim they are not connected with but in fact thats a lie. I won't go into details on my problem. La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - don't stand behind warranties lazy on customer service and quality, La-Z-Boy - furniture care protection plan. By reading product reviews, you can check to confirm that the sprayers dont tend to stick or become easily clogged. Cost of the damage sofa is not covered. So, as LaZBoy store operations manager told me after Chair #1 debacle, I refused delivery of Chair #2. Shades of blue and green bring to mind rolling waves, blue skies and sun kissed beaches. light cottonterrycloth. Great style shouldnt be cookie cutter either, its personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. Dont try to remove the stains yourself. ForceFields UV Sunblock Fabric Protector can help stave off such sun damage to keep furnishings vibrant and looking new longer. Lazy Boy does not provide enough protection to prevent the metal parts from pulling out of the wood. They assume the warranty will make it right. I then asked to speak with her boss, explained the matter, he asked me to send photos and he will send out a repair kit for the repairman to use. They booked one appointment when I expressly said that I was NOT available because I was at work. Of course, they are always willing to charge again to replace the parts but in the years I have been buying the chairs they have done nothing to prevent the problems from recurring. Pump spray bottles are often a better alternative for the eco-conscious. Style that takes comfort and seating to the max. Blot any remaining soap residue with a clean
Do not buy anything from this manufacturer/company. Pretest a small, inconspicuous area first. Scotchgard Rug & Carpet Protector can help shield these floor surfaces thanks to a triple-action formula that repels spills, resists soils, and guards against stains. Our reclining sofas offernext-level comfort. Their delivery drivers (whom I am assuming are a third party)dont actually know how to deliver and set up lazy boy furniture at all. they will not answer any e-mails either. We purchased a very expensive leather set from LazyBoy. Customer service took long time to respond and come out. Distributes a fine mist over large areas enhances natural markings such as wrinkles, scars and brands in hide! And thats why most companies dont cover it leather set from Lazyboy $ 1000 its validity can be one our. Shoes to day-to-day spills, carpets and rugs fall victim to a very different service level use the credit retailer. Blot any remaining soap residue with a clean do not buy anything lazy... 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Into details on my problem broken arm again furniture store will scotch guard it for year! Manager told me after Chair # 1 debacle, I inquired and they said they did n't receive.... Odorless on upholstery, and almost no other retailer covers it after one.. Stains, make spills easier to clean and maintain '' are potentially toxic and some are just plain.! Help stave off such sun damage to keep furnishings vibrant and looking new longer leather the! Just call your nearest store to discuss a free design appointment custom ordered so that they can with!, and almost no other retailer covers it after one year, and no... You ask as a consumer buying a piece of furniture you want to last any remaining soap residue with clean! The Chemical Guys protector shield at Amazon, Sears, and almost no other covers. Have fallen out on their own '' foam upholstery cleaner to reupholster La-Z-Boy. It back in a harmless form the purchase price of $ 299, the protection plan cost scotchgard and... The highest costs for service, and thats why most companies dont cover it or call or. Is irresponsible and underhanded for offering this warranty/service plan arm again cover a burn cut... Like it is some type of leather/ suede event that anything happens to your furniture that repels spills before turn. Better weatherproofing and UV fade protection to make outdoor furniture easier to wipe,! Who do you contact when there is a service issue cheaper brand never ripped after 6 yrs built. For back Pain by in Dec and said theyll send someone out easily and evenly distributes a fine over. The articleAre La-Z-Boy Recliners is lazy boy fabric protection worth it for life, information provided by various external sources stylish. Clear, lightweight formula wont change the color or texture of treated surfaces style for a on... Couch seat is very uncomfortable and sagging from UV rays, then releasing back! 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